Retail Partner Manager

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Learn more about our flexible approach to where we work. Overview About the Role - We are currently interviewing Retail Partner Manager candidates for our Retail Team to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, project and program managing key internal and external stakeholders and selling new offerings and opportunities. About the Team - You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success. About the Job  - Launch new partners, and manage relationships with existing Instacart retail partners - Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context - Develop strategic plans to meet retail partners’ needs - Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines - Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations - Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans - Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships - Devise strategies to help retail partners grow their business on Instacart - Engage, educate, collaborate, and problem solve with external partners at all levels of the organization About You Minimum Qualifications - 5-7 years previous account management experience; MBA preferred, but not required - Excellent communication skills with the ability to distill complex issues - Experience with large data sets and ability to extract business insights from analysis - Strong analytical skills - Comfort with ambiguity and a rapidly evolving business landscape - Solid stakeholder management skills, both for internal and external stakeholders - Quick communication response times - Ability to manage across functions and present to leadership - Creative and structured problem-solver Preferred Qualifications - Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue - High level of overall business acumen and understanding of a variety of partner business models.