Mortgage Servicing Specialist

Job Responsibility: Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade. We're looking for our next Mortgage Servicing Specialist. Could it be you? Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd. What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What's it like working as a Mortgage Servicing Specialist at Community Trust Company? Mortgage Administration is the management of mortgages after they have closed at a law firm until they discharge; we are responsible for three specific areas to service the mortgage while supporting our front-facing client servicing team! Our Administration Department consists of three teams; Discharges, Insurance & Property Taxes. Each of our team members are Mortgage Servicing Specialists, who are primarily on one of the three above teams with opportunities to cross train. You will be responsible for maintaining our prompt and efficient turnaround times with ensuring that law firms have received their requested discharge statements, Borrower's property tax accounts are in good standing and work with insurers to ensure that homeowners policies are in good standing. Need more details? Keep reading... In this role, responsibilities include but are not limited to:

• Responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
• Ensure remittances are posted promptly and liaise with third party servicing companies to reconcile all out of order loan payments.
• Accurately creating discharge statements and sending the statements to law firms.
• Responsible For Reviewing System Service Packs, testing and assessing new enhancements.
• Perform Cash Management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
• Posting Payout proceeds
• Responsible for preparing and producing information statements.
• Process manual payments as required.
• Create case communication with our Service Layer until cases are resolved.
• Ensure our Borrower paid tax accounts are in good standing
• Provide backup support for timely remittance of interim, final and supplemental tax installments to all municipalities.
• Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
• Notify Municipalities of our interest in the subject property
• Work with Insurers to obtain up to date insurance policies upon cancelation and expiration notification
• Report on loans with lapsed insurance policies
• Responsible for the production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
• Responsible for maintaining and the organization of all electronic mortgage files
• Ensure accurate record keeping - both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
• Identify continuous improvement opportunities.
• Assist with the ongoing maintenance and updating of related procedures.
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company's policies and procedures.

So are YOU our next Mortgage Servicing Specialist? You are if you…

• Minimum of 1-year related experience.
• Post-Secondary Education preferred.
• Demonstrates effective organizational and time management skills.
• Demonstrates good interpersonal and relationship building skills.
• Solid written and verbal business communication skills.
• Strong analytical skills.
• Detail oriented with an acute attention to accuracy.
• Self-motivated, confident and capable of working both independently and in a team environment.

#LI-MB1 #LI-Hybrid Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.