Customer Service Manager (CSM)

Job Responsibility:

Let's Get Moving is a reputable and customer-focused moving company, providing exceptional moving and storage services to clients across various locations. We are currently seeking a dedicated and professional Customer Service Manager to join our team.

Responsibilities:

• Serve as the primary point of contact for customer complaints and concerns, ensuring timely resolution and customer satisfaction.
• Listen attentively to customers' issues and concerns, showing empathy and providing appropriate solutions.
• Investigate claims by gathering all relevant information from the customer and other involved parties.
• Communicate with internal departments and external partners to gather necessary information and reach a resolution.
• Maintain accurate records of customer interactions, complaints, and resolutions in our customer database.
• Collaborate with team members to identify patterns or recurring issues and suggest improvements to enhance customer experience.
• Handle escalated complaints and ensure that customers' concerns are addressed promptly and effectively.

Requirements:

• Previous customer service experience of 10 years or more ,with a focus on complaint resolution and problem-solving.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong interpersonal skills, including the ability to empathize with customers and build rapport.
• Effective listening skills to understand the underlying issues and concerns of customers.
• Exceptional problem-solving and decision-making abilities, with the capacity to think creatively and provide suitable solutions.
• Ability to handle difficult or upset customers with patience and professionalism.
• Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.
• Proficient computer skills, including experience with customer relationship management (CRM) software and Microsoft Office Suite.
• Fluency in English (Language skills in Spanish and/or Punjabi are a plus).

At Let's Get Moving, we value our customers and strive to provide exceptional service at every interaction. As a Customer Service Maanger, you will play a crucial role in addressing and resolving customer complaints, ensuring their satisfaction and loyalty. If you are a customer-oriented individual with strong problem-solving skills, we invite you to join our dynamic team.

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you believe you would be a great fit for this role. We look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events

Schedule:

• Day shift

Ability to commute/relocate:

• Etobicoke, ON M9B 0A6: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 10 years (required)

Work Location: In person