Senior Bilingual Customer Service and Inside Sales *

Description

Senior Bilingual Customer Service and Inside Sales

Our client distributes chemical products in markets across North America.  They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department. They value the protection of health, safety and environment and ethical business practices.

Location: Etobicoke  (100% On Site)

Hours: 8:00am-4:00pm, OR 9:00am-5:00pm, OR 8:30am-4:30pm

Salary: UP TO $60K + Bonus of 7% - Paid out annually Total salary $65K+

PERKS:

• Full Time permanent position
• 3 weeks vacation
• Not a Call Center
• B2B
• Medical and dental starting from day 1
• A very competitive Total Compensation plan
• 3 weeks’ vacation
• Not a call center, no cold calling
• One floater day
• Modern open space with bright windows, newly renovated
• Training & Development opportunities
• Strong team approach 
• Fun and dynamic work environment!
• Pension Plan 6%
• Family feel, Tight team, social functions-
• Excellent Team Environment-Relaxed

Responsibilities

Responsibilities:

• Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
• Coordinate product deliveries with affiliated distribution warehouse
• Upselling and promoting new products to customers, no cold calling
• Monitor inventory and order chemical product from suppliers as needed
• Receive, expedite and accurately process to completion all sales orders to meet customer expectations
• Responsible for coordinating logistics for bulk tanks deliveries to customers
• Work with sales team, production and distributors to effectively fulfill customers expectations
• Monitor and follow up with customer’s blanket orders and outstanding orders
• Provide customers with technical information, technical data sheet and MSDS as necessary
• Process customer orders (all orders received by email)
• Process customs paperwork for orders entering Canada (training provided)
• Send all documents to customer including scale tickets and certificate of analysis

Qualifications

Qualifications:

• Bilingual (English and French) required.
• Post-secondary diploma or degree- an asset
• A minimum of 2 years Inside Sales and Customer Service experience
• Prefer product but would consider service and sales 

• Experience working in a consumer goods environment is an asset.
• Results focused and action oriented individual.
• Strong customer focus.
• Excellent written and verbal communication skills.
• Proven ability to multi-task and prioritize.
• Must be flexible and able to adapt quickly to new systems and procedures.
• Excellent computer skills including Microsoft Office Suite.  Strong Excel skills and experience with a CRM system.