customer service agent
$20 - $25 per hourFull-time
Northway Glass
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Process claims transactions
Experience and specialization
Computer and technology knowledge
- MS Outlook
- Social Media
- Simply Accounting
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Client focus
- Excellent oral communication
- Reliability
- Team player
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
Vacancy posted 16 hours ago
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