Customer Service Technician

Branch: Gas
Affiliation: IBEW
Employment Status: Full-Time Regular
Salary: $50.09 Hourly 
Short-term Incentive Eligible: Yes
Workplace Flexibility: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. 

We're actively seeking new talent to join our mission of of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and efficient operation of gas-burning equipment and infrastructure.

Responsibilities

• Must be competent in a variety of skilled functions related to public safety, consumer relations and the welfare of company property.
• This shall include troubleshooting to a wide range of gas burning equipment and associated control media as required to identify safety issues and to make safe the appliance.
• Must exercise good judgment, under general terms of reference, in carrying out remedial action and/or suspending service with proper follow-up action under codes and other requirements.
• Must construct, test and certify piping installations, metering and gas pressure regulating equipment on the company’s behalf to strict standards and governmental codes.
• Must carry out follow-up maintenance programs. This shall include service to gas burning equipment and associated control media.
• The Customer Service Technician shall be required to provide repair and adjustment service to all equipment indigenous to the residential and commercial field to the maximum input allowed under the Utility Ticket or Gas B ticket, as authorized by the regulatory body, to any customer’s equipment with a flame guard safety such as thermocouple, thermobulb or bimetal element.
• Shall install and field-maintain gas measurement and pressure regulation equipment including perform PFM and other work up to and including all meter sets that utilize a single run configuration, with or without a bypass (excluding instrument and turbine meter sets).
• Shall carry out a variety of tests related to gas utilization involving the testing for and measurement of O2, CO, CO2 and other products of combustion and take such remedial action as is indicated.
• Shall investigate, locate and categorize gas leakage on an emergency basis on either the consumers’ premises or the company’s system and take all necessary action to protect the public and eliminate hazard.
• Shall carry out a variety of other duties as required to assist other operational areas such as system pressure surveys, field work for Gas Supply Department and carry out surveys. Assist a Pressure Measurement Technician.
• Shall carry out surveys, installations and maintenance of all components of distribution system and gas burning equipment at company locations involved in the distribution of natural and other gases.
• Shall handle emergency incidents such as fires, explosions, asphyxiations, unplanned outages and in so doing, take certain initiatives and also cooperate with fire, police and other authorities and other company groups.
• Shall be responsible for the operation of portable L.N.G. vaporization equipment including: purging operations, liquid transfer, putting on and off line in a safe and efficient manner and for the overhaul of all mechanical components on such equipment.
• Shall install house-lines, recesses, relief stacks, or vent lines for any volume or delivery pressure except that actual turn-on may be done by a Pressure Measurement Technician when the limits of this job description are exceeded.
• They will be expected to operate a variety of tools and equipment associated with the delivery of the above. In regard to consumer relations, shall offer current and potential customers technical and promotional advice on such matters as space heating, water heating, cooking, clothes drying, and the general heating and insulation requirements of their residence. They shall be conversant with the relative advantages of natural gas for these uses.
• When required, and trained to do so, they shall also perform tie-in welds to connect meter sets to the gas distribution system and shall be certified for the prescribed Company, CSA approved oxy-fuel welding procedures (this role will be secured through a separate posting and selection process for both permanent and relief positions). This paragraph applies only to the tie-in role.

Requirements

• High school graduation.
• A valid Gas “B” Ticket (TSBC) or a Utility ticket or equivalent qualification as determined by the regulatory body.
• Demonstrated safe work habits and adherence to safety regulations.
• Demonstrated planning and organizing skills.
• Demonstrated written and oral communication skills, ability to absorb, follow and retain verbal and written instructions.
• Demonstrated proficient computer skills.
• Demonstrated knowledge of theory and operation of material and equipment relating to gas distribution work.
• Demonstrated proficiency in the use of tools, equipment and instruments.
• Demonstrated ability to exercise judgment, act on own initiative and work independently maintaining a high level and quality of performance.
• Demonstrated or display in evaluation tests, the ability to plan and direct the work of others in a safe, efficient, expeditious manner and the ability to provide technical training and work leadership.
• Ability to meet the public as a representative of FortisBC.
• Ability to prepare summaries, reports and complete work orders, etc., quickly and accurately.
• A valid class 5 driver’s license
• General good health, and adequate physical strength, agility and dexterity.
• A valid company OA welding ticket or be capable of obtaining same through normal internal training.

Additional Information

• The successful candidate must participate in our standby rotation.
• This position requires overtime as per operational requirements.
• The successful candidate must adhere to the residency requirement.
• Out of town work may be required.
• In locations with four (4) or less field employees, or in other locations as agreed between the parties, the Customer Service Technician will function as the Customer Service Technician, Distribution Mechanic and/or Crew Leader in every respect and, in addition, may operate excavation equipment if trained to do so. When required, and trained to do so, they shall perform oxy-fuel welding procedures.
• In locations of five (5) or more Distribution employees, Customer Service Technicians will function as the Customer Service Technician and Distribution Mechanic and, in addition, may operate excavation equipment if trained to do so. When required and trained to do so, they shall perform oxy-fuel welding procedures. They may also volunteer to function as a Crew Leader; however, they are not required to function as a Crew Leader as a requirement of the position.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.