Associate Director, Operations and Business Service - Athletics & Recreation

Purpose:

Reporting to the Executive Director, Athletics & Recreation, the Associate Director, Operations & Business Services leads the coordination and effectiveness of Athletics & Recreation's operational, service delivery, and engagement functions. The role leads managers responsible for four primary areas: event operations and client services, business development, engagement and sports information (including marketing, digital communications, and media relations), and facilities operations. The Associate Director ensures these functions operate in an integrated and consistent manner to support safe, reliable, and effective program and service delivery. As a member of the Athletics and Recreation Senior Leadership Team, the Associate Director contributes to departmental planning, resource allocation, and decision-making, with a focus on operational alignment, risk management, and service effectiveness. The role plays a key part in coordinating with institutional partners (e.g., ancillary services, risk, legal) on complex agreements and operational models, including those related to external and professional sport partnerships and associated liability considerations.

To be considered for this opportunity, you will bring the following:

Education:

• Bachelor's degree in a relevant discipline (e.g., business administration, sport management, recreation, or related field)
• Training or certification in project management, risk management, or facility operations

Experience:

• Seven years progressively responsible experience in operations, service delivery, or business services within a complex organization
• Minimum five years of management experience, including oversight of multiple functional areas
• Experience working in a unionized environment within a large, complex institution (e.g., post-secondary)
• Experience coordinating cross‑functional operations, including facilities, events, and service delivery
• Experience working with institutional partners (e.g., risk, legal, finance) on agreements, contracts, or operational models
• Experience supporting or overseeing revenue‑generating programs, services, or partnerships

We offer comprehensive benefits and access to superb educational and recreational facilities.