Bilingual Member Services Representative

Overview

BILINGUAL MEMBER SERVICES REPRESENTATIVE — CONTRACT — IN OFFICE, TORONTO, ON

Are you someone who adapts to changing demands and views change as an opportunity for growth?

Are you someone who proactively anticipates issues and develops workable solutions?

The Company

Our client is a distinguished organization that provides a vast Canada-wide membership base with training and development programs.

Benefits

• Competitive pay rate ($25/hr)
• Career development and learning opportunities
• Smart, collaborative, and innovative team
• Possibility for contract extension

The Job

You will provide front-line support within the Member Service Department processing transactions, including membership applications, meeting registrations, and product orders. Your main responsibilities will include:

• Responds to member inquiries, maintains database accuracy, and organizes records.
• Administer specific programs, such as professional development seminars or membership retention initiatives.
• Perform timely retention calls.
• Contribute to policy implementation and special projects.
• Occasionally cover reception duties.
• Support member growth and retention through exceptional customer service.
• Recommend process improvements.
• Handle over 60,000 transactions and 45,000 inquiries annually.

What you bring to the job

You are someone who knows how to communicate with diverse audiences and loves to collaborate with a team. You stay calm when under pressure and come with the following qualifications and skills:

• Fluency in English and French.
• College diploma (preferably in Business Administration).
• At least one year of customer service and data entry experience.
• Proficiency in MS Office and aptitude for working with numbers.
• Knowledge of the iMIS database is an asset.
• Prioritizes member needs and ensures satisfaction with timely, effective responses.
• Delivers accurate, high-quality results that reflect well on the organization.
• Demonstrates ethical behavior and maintains confidentiality.
• Strong knowledge of MS Office (Word, Excel, Outlook, etc.).
• Experience with data entry, database management, and membership or record processing.
• Familiarity with accounting processes and the iMIS database (preferred).

Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference #13199.

We are an equal opportunity employer and welcome applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

We do not display or solicit personal data via this listing beyond what is necessary to apply for the role.

Notes

All content reflects the original job description information and context without added facts.