Client Service Representative

Union: CUPE 

Number of vacancies: 1

New or Replacement: Replacement

Site: Toronto Western Hospital

Department: Admitting, Registration & Information Desk

Reports to: Manager, Health Record Services

Hours: Variable

Salary Range: $29.38 to $30.29 per hour

Status: Casual

Closing Date: November 12, 2026

Client Service Representative I practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession.
Duties
Performing reception responsibilities at the Information Desk and Admitting & Registration
Providing clerical support in the Admitting and Information Desk 
Correcting/verifying patient demographics.
Generating revenue by investigating insurance coverage, patient-preferred accommodation, and performing other relevant activities to facilitate optimum revenue generation.
Coordinating unit administrative functions
Ensuring the efficient operation of the unit, within the scope of authority
Performing cross-functional duties, as assigned and/or required
Performing other duties consistent with the job classification as assigned/or required.

Completion of Grade 12 or equivalent
Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred
Minimum one (1) year of recent related clerical experience
Experience working in a healthcare environment an asset
Knowledge of medical terminology is an asset
TCS/Payroll experience preferred
Ability to handle difficult patients and/or situations
Maybe required to work in rotating shifts in Admitting/Information Desk
General knowledge of office practices, processes, and procedures
Good data entry/keyboarding skills
Excellent organizational, time management, and prioritization skills
Excellent interpersonal and customer service skills
Excellent verbal and written communication skills
Good problem-solving skills
Ability to produce high-quality work in accordance with Hospital standards
Ability to work effectively and safely when dealing with stressful situations
Knowledge of Emergency Assistance Codes
Experience working in a Microsoft Office software environment
Experience working in a healthcare environment preferred
Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment as an asset

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.