Sales Administrator & Customer Care Specialist

Job Responsibility:

Join Our Movement: Making Periods Easy At Revol Cares, we're reshaping how people think about menstrual care through innovative, sustainable products. Our leak-proof, eco-friendly underwear aims to simplify periods—an experience we believe should be convenient and empowering. If you're driven to be part of a company that sells products that change peoples' lives, we want you!

Your Role in Our Journey As our Sales Administrator & Customer Care Specialist, you'll play a key role in managing B2B order processing, customer communication, and sales support operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and has a keen eye for detail. You'll work closely with sales, logistics, and key accounts to ensure a seamless customer experience from order to delivery.

Learn More About Us Revol Cares was founded to provide a reliable, comfortable alternative to disposable period products. Our innovative leak-proof underwear is crafted using regenerative, sustainable fabrics, and backed by 13 years of textile expertise. Recognized by the Society of Obstetricians and Gynaecologists of Canada (SOGC), we prioritize superior product safety and absorption, inclusivity and sustainability in all we do.

You can find us in leading pharmacy, grocery and natural health & wellness retailers across Canada and the US.

Since 2019, we've diverted more than 30 million tampons and pads from landfills, reflecting our commitment to environmental responsibility. As our brand grows, so does our need for dedicated professionals who believe in driving positive change.

The Impact You Could Have Process and manage B2B sales orders from entry through to delivery, ensuring timely and accurate handling in accordance with company SLAs and customer expectations.Serve as the primary point of contact for key customer accounts, providing exceptional service and proactive communication throughout the order lifecycle.Maintain and update customer, product, and sales data across multiple systems including ERP, Shopify, and Monday.com to ensure data integrity and traceability.Review, set up, and integrate Retail Vendor Manual documentation and key portal requirements to streamline customer onboarding and compliance.Monitor and manage orders via SPS and EDI systems, ensuring correct routing, fulfillment, and alignment with customer standards.Oversee inventory accuracy, managing stock availability in ERP and flagging discrepancies to maintain fulfillment standards.Act as a liaison between sales, customers, operations, and logistics teams, fostering cross-functional communication and resolving issues promptly.Coordinate domestic and international shipments, including logistics planning, carrier scheduling, and customs documentation in partnership with warehouse and logistics teams.Prepare and distribute regular sales and operational reports (daily/weekly/monthly), providing insights to the sales team and leadership.Manage customer files to ensure document accessibility, version control, and organizational compliance.Identify and recommend process improvements to increase efficiency, service quality, and customer satisfaction.

The Experience You'll Bring ?Minimum 2 years B2B sales administration experience?Strong organizational and time management skills?Attention to detail and high level of accuracy?Excellent written and verbal communication?Ability to multitask and prioritize in a fast-paced environment?Customer-first mindset with problem-solving abilities?Proficiency in ERP systems, Monday.com, SPS/EDI platforms, and Shopify?Familiarity with CPG B2B sales workflows, logistics processes, and customer service

Why Join Revol Cares? At Revol Cares, we prioritize our people first. We believe in fostering a supportive, inclusive culture that values creativity, empathy and a work-life balance. We primarily work in-office to foster collaboration but provide some opportunities for hybrid days.Our team connects through regular events - think mini golf, cold plunges, and Stanley Park scooter afternoons! We're passionate about creating a workplace where every voice matters, and every team member has the opportunity to grow.

What We Offer A competitive salary based on experience and opportunities for professional development and career growth at Revol Cares. As part of our team, you'll also enjoy:?Paid Health Benefits Package including online care services such as telemedicine, pharmacist, mental health and wellbeing support, and even financial and legal advice?Paid Time Off during Christmas beyond regular Statutory Holidays?12 additional Period/Menopause/Wellness Days add to sick days per year, if needed?A supportive work environment including free healthy snacks and drinks?Opportunities to contribute to a mission-driven company making a real-world impact

Job Type: Full-time

Pay: $52,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Monday to Friday

Experience:

• Sales Administration B2B: 1 year (preferred)

Work Location: In person

Application deadline: 2025-06-12Expected start date: 2025-06-23