Evening Service Advisor - 3pm to 11pm

Come and build a career with Bayview! We are seeking an Evening Service Advisor to play a key role in supporting our customers and service team. This is a great opportunity to join our awesome team in Fredericton, NB!

The Role:

• Greet and welcome customers. Open repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. 


• Verify open warranty recalls or campaigns available for the customer.


• Confirm Warranty eligibility and process the warranty claims.


• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.


• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.


• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders


• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.


• Maintain an organized workspace and adhere to all company policies and procedures.


• May include other administrative duties as assigned by the Service Manager or Foreman. 

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.


• Minimum of 3 years Automotive / Truck dealership experience . 


• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment


• Cooperative and team-oriented personality with a professional positive attitude.

We offer a comprehensive benefits package including:

• Health & dental


• RRSP shared contribution


• Boot allowance


• Paid training


• Competitive Market Compensation 

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.