Interim Sales Coordinator

Job Responsibility:

The Crowne Plaza Fredericton Lord Beaverbrook is Fredericton's only 4+ Star downtown waterfront hotel. Working at the Crowne is a fun, rewarding experience as you get to learn from and work alongside some of the finest hospitality professionals in the industry. Benefits include travel discounts to IHG Hotels & Resorts all over the world.

Department: Sales/Catering

Reports To: Director of Sales

Position Summary: The professional and energetic Coordinator will assist the Crowne Meetings Director and Sales Team in the delivery of exceptional guest experiences. The Coordinator will help the Sales and Catering Team achieve its revenue goals by ensuring business is booked and turned over properly and in a timely manner for great service delivery. As a member of the hotel team they will be required to maintain and implement all policies, procedures and standards of the department and Hotel itself.

Responsibilities:

• Provide input on planning, conference activities and promotions.
• Assist with Sales and Conference Services phone calls and inquiries.
• Efficiently respond to online, phone and face to face inquiries.
• Provide administrative support to Sales Managers and Crowne Meetings Director as required.
• Assist in determining and developing new markets and additional areas for revenue improvement.
• Booking meetings and conferences by obtaining the details of customer needs and hotel availability. Details include guest room blocks, meeting room set ups, food and beverage requirements and audio visual needs.
• Gain full knowledge of the hotel's capabilities and parameters.
• Maintain a favorable working relationship with all other hotel associates to foster and promote a cooperative and harmonious working climate between departments.

Skills, Abilities and Qualifications:

• Excellent knowledge of the principles of customer service.
• Good knowledge of business software; including MS Excel / Word / Powerpoint and Catering/Sales systems.
• Good communication skills (both written and verbal) and strong attention to detail.
• Exceptional organizational abilities.
• Ability to speak both official languages is considered an asset.
• Requires some evening and weekend shifts.
• Collect and record sponsorship program activities and requests in kind. Follow up as necessary.
• Minimum 2 year's experience in a hotel environment, preferably within the Sales & Catering discipline.
• Post secondary education in Hospitality is a definite asset.

Job Types: Full-time, Fixed term contractContract length: 15 months

Pay: $40,000.00-$42,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Fredericton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

• hotel: 2 years (required)

Work Location: In person