Intermediate System Administrator

Overview

Job Skills / Requirements

As a Systems Administrator at Paladin, you’ll partner closely with our Senior Systems Administrator to design, implement, and support enterprise infrastructure across Canada and the United States. You’ll play a hands-on role in maintaining high-performing, secure systems while acting as a key escalation point for complex technical issues. 

This is a dynamic opportunity for a proactive professional who thrives in a fast-paced environment and enjoys working across cloud, infrastructure, and security domains.

What You’ll Do

Infrastructure & Operations

• Support the design, deployment, and operation of enterprise systems and infrastructure
• Monitor and maintain systems health, performance, and availability across multiple environments
• Implement system upgrades, patches, and infrastructure improvements
• Manage and execute backup and recovery processes

Support & Escalation

• Act as the primary escalation point for Tier 2/3 support issues
• Partner with the Service Desk to troubleshoot hardware, software, and network issues
• Track and manage incidents using a ticketing system

Security & Compliance

• Apply security best practices across all systems and deployments
• Investigate cybersecurity alerts and respond to incidents
• Support Zero Trust architecture principles and implementation

Automation & Continuous Improvement

• Leverage scripting and automation to improve efficiency and reliability
• Maintain documentation, user guides, and training materials
• Stay current with emerging technologies and recommend improvements

Communication & Collaboration

• Communicate system changes, maintenance windows, and impacts to stakeholders
• Collaborate with internal teams and external vendors as needed

What You Bring:

Experience & Education

• 3+ years of experience in systems administration or IT operations
• Bachelor’s degree in computer science or equivalent certification and experience.

Technical Skills

Strong experience with:

• Windows Server environments 2012–2025
• Windows 10/11
• Active Directory (Hybrid / Azure AD)
• Microsoft 365 with a high focus on Teams phone
• Virtualization platforms (Nutanix HCI preferred)
• Veeam Backup solutions
• Cloud platforms (Azure IaaS, AWS EC2/VPC)
• Familiarity with:
• SQL Server administration
• Configuration management tools (e.g., SCCM / Endpoint Manager)
• Five9 phone system
• Solid understanding of:
• Networking fundamentals
• Scripting and automation (PowerShell preferred)
• Zero Trust security models
• Certifications (Nice to Have)
• Microsoft (MCSA or role-based certifications)
• Nutanix Certified Associate (NCA)
• CompTIA A+ / Network+

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and customer service skills
• Self-motivated with a continuous learning mindset

Additional Details

• Participation in an on-call rotation is required
• Occasional flexible hours may be necessary to support business needs across regions

Why Join Paladin?

• Work with modern infrastructure across hybrid and multi-cloud environments
• Be part of a collaborative, forward-thinking IT team
• Opportunity to grow your skills in automation, cloud, and security

Education Requirements (All)

College/University Education

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance