Hospitality Specialist (Sales Account Specialist)

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth  —  formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide —  starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. 

Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Hospitality Specialist is responsible for supporting the growth of the brand footprint across Canada in key markets, specifically Alberta, Ontario and British Columbia. This includes hotels, specialty accommodations, restaurants, spas, and vendor accounts. This position focuses on nurturing relationships and contributing to growth within the existing partner portfolio and identifying new opportunities that align with Rocky values, ethos, and growth strategy. Passionate about delivering exceptional customer experiences, the Hospitality Specialist has strength in connecting with partners and sharing our products with them. Helping and supporting partners isn’t just part of the job—it’s a genuine passion. 

This is a permanent full-time position working Monday through Friday in a hybrid capacity, requiring a minimum of three days per week onsite at our workshop in Canmore, Alberta. 

What you'll be doing

Hospitality Growth Support

• Support revenue growth through active engagement with the current partnership portfolio
• Assist in identifying opportunities for growth within the existing portfolio
• Participate in meetings (both in-person and virtual) with potential new partners
• Help analyze sales performance data to identify growth opportunities
• Stay informed on market trends and competitor activities to contribute to strategic decisions
• Provide support to the Head of Strategic Partnerships at industry events to network and gather market insights 

Hospitality Relationship Support

• Assist in developing and maintaining strong relationships with hospitality partners and act as the main point of contact
• Aid in managing partner relationships and monitoring account activity for opportunities
• Support negotiations on pricing agreements with new and existing partners
• Assist in educating partners on product offerings and provide training assets
• Complete regular site visits to partner locations to ensure alignment with brand standards and guidelines
• Help address and resolve partner issues or concerns in a timely and professional manner

Hospitality Administration Support

• Support in maintaining up-to-date records of the hospitality portfolio and update information as needed to ensure accuracy
• Process orders, ensuring accuracy in pricing, quantities and delivery dates
• Monitor inventory levels, ensuring products are properly stocked and available to meet partner demand
• Support the Head of Strategic Partnerships and Strategic Partnerships Coordinator with sales related tasks, as needed

Does this sound like you?

• Minimum 3 years' experience in B2B sales, account management, or business development in hospitality sales required
• Bachelor's degree in Business Administration or Marketing
• Valid driver's license and ability to travel locally and nationally is required to visit partners
• Proficient in negotiations and data analysis 
• Strong communication and relationship-building skills
• Ability to navigate conflicts and high-pressure situations with professionalism and confidence
• Proficiency in Microsoft Office, including Outlook, Teams, Work and Excel, and other systems as required
• Experience with productivity tools is an asset (Asana, Dropbox, WeTransfer)
• Enterprise Resource Planning (ERP) experience with NetSuite is an asset
• Customer Relationship Management (CRM) experience with HubSpot is an asset

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Hospitality Specialist position until a suitable candidate is found. 
• Eligibility : Candidates must be legally authorized to work in Canada.