Travel Concierge

Must be located in Ontario, Canada

Position Title

Travel Concierge (Overnight)

Location: Remote:

Ontario, Canada

Position Type

Permanent, Full-Time – Overnight Schedule

Schedule

Must be available to work overnight shifts, including weekends

This is a newly created permanent position.

Position Overview

At Aspire Lifestyles, we help customers navigate everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Specilaists who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele.

If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help others, you'll thrive in this environment.

Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact Aspire Lifestyles!

Why Travel Professionals Choose Aspire

• Fully remote position within Ontario
• Overnight shift differential and opportunities for performance incentives
• Annual performance and compensation reviews
• Comprehensive medical, dental, and vision benefits
• RRSP matching program
• Paid training
• Paid vacation and personal time
• Stable, permanent full-time employment
• Work with premium global brands and travelers
• No outbound sales or commission pressure
• Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)
• Supportive team culture and leadership

Key Responsibilities

• Assist customers with domestic and international travel requests
• Research, book, modify and manage travel arrangements
• Utilize Sabre and other GDS tools to support customer needs
• Resolve travel-related issues quickly and professionally
• Support customers through phone, email and chat interactions
• Document customer interactions accurately
• Deliver exceptional service while meeting quality and productivity standards

Qualifications Required

• Minimum 2 years of travel industry experience
• Experience using a Global Distribution System (GDS) is required
• Sabre experience strongly preferred
• Experience supporting airlines, travel agencies, corporate travel or travel reservations
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Ability to thrive in a fast-paced environment

Nice To Have

• Loyalty or concierge experience
• Premium hospitality experience
• International travel knowledge
• Additional language skills

Work Requirements

• Must reside in Ontario
• Must be available for permanent overnight shifts
• Must be available weekends and statutory holidays
• Dedicated home office space
• Reliable hardwired high-speed internet
• Ability to successfully complete a background check
• High School Diploma or equivalent

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.