Senior Major Incident Analyst - Bilingual (English/Spanish) - Permanent - Toronto (Hybrid)

Position:  Senior Major Incident Analyst - Bilingual (Spanish/English)
Location:  Hybrid, 3x per week in office (Toronto, Downtown)
Structure : Full-time, permanent
Pay:  Up to $130,000 base salary CAD

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We have a great new opportunity to support one of our Financial services clients in a permanent capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

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Requirements:

• You are fluent in both English and Spanish (spoken and written) and can effectively lead major incident bridges, provide executive-level communications, coordinate with global technology teams, and engage business stakeholders across multiple regions. 
• You have excellent verbal, written, and presentation communication skills. 
• You have at least 5+ years of working experience in Major Incident Management supporting complex IT environments in a large organization. Banking and/or financial services industry experience is an added advantage. 
• You have at least 10+ years of hands-on experience handling incident bridges involving support teams from multiple geographies. 
• You have at least 15+ years of progressive IT working experience that includes a high-level understanding of full-stack technologies used in a large enterprise. 
• You have at least 5+ years of experience dealing with senior executives (VP+ audience) from Business and Technology. 
• You are adept at working in a complex, fast-paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution. 
• You are able to set priorities, pursue multiple threads at the same time, accurately reflect the current state, and drive toward resolution. 
• You have completed post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field. 
• You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4). 

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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.

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