Analyst, Online Customer Experience

Job Description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Position Overview: We are seeking a dynamic UX analyst to be a part of operations, execution, and stakeholder relationships for their assigned portfolio. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences.

Key Responsibilities:

• Understand the Customer : Leverage research to identify opportunities to drive value across shopping experiences.
• Build a Vision : Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
• End-to-End Experience : Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
• Measure Results : Monitor business performance and evaluate opportunities for improvement.
• Communicate : Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
• Portfolio Expertise & Strategy Alignment : Lead discussions with merchants to ensure business objectives align with online strategies.
• Category Health & Execution: Assess category performance, analyze trends, and optimize product discoverability.

Competencies:

• Project Planning & Management
• Research & Web Analytics (Adobe Analytics)
• Problem Solving Ability
• Business Acumen
• Cross-Functional Team Collaboration
• Stakeholder Management
• Back-end data management

Direct Manager/Direct Reports:

• Reports to: Manager / Lead, Online Category Experience
• Direct Reports: No

Travel Requirements:

• Limited
• Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
• Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy

Physical Requirements:

• Extended sitting
• Repetitive tasks
• Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

Hybrid Work:

• Hybrid
• Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
• Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy

Working Conditions:

• Working in an office setting - computer work, camera-on virtual meetings, in-person at SSC/IC/Stores

Minimum Education:

• University/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience:

• 2+ years in a relevant field

Minimum Leadership Experience:

• N/A

Certifications:

• None required

Other Requirements/Assets:

• Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
• Proven experience in managing UX projects.
• Excellent communication and interpersonal skills.
• Previous experience in eCommerce is a required
• An aptitude for analytics; ability to derive insights, take action, and a bias for action
• Strong problem-solving skills
• Strong organizational skills with the ability to manage multiple projects
• Strong attention to detail
• Self-starter with the ability to work independently with only general guidance
• Must be comfortable with Ambiguity
• Experience with Adobe Analytics, Looker, Tableau & P360 an asset

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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