Director, Communications & Change Management - Canadian Commercial Banking

Job Responsibility:

Requisition ID: 227269 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Director, Communications & Change Management, Canadian Commercial Banking

Reporting to the SVP, Performance Enablement, the incumbent will lead a team that enables advice and service effectiveness by connecting the dots between EO and the field to deliver meaningful programs that elevate both the employee and client experience.

The Director, Communications & Change Management is responsible for developing and executing client contact strategies as well as programs to deliver transformation and enablement tools to the field.

This role will work closely and be aligned with Canadian Banking Communications partners and support all business lines across the Canadian Commercial Bank network.

Accountabilities:

Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Oversee business planning activities including:

• Managing the Canadian Commercial Banking Information Portal SharePoint, including intake process, discovery with partners, and stakeholder engagement.
• Building and delivering a clear calendar of initiatives to track ongoing projects and sequence internal team communications.
• Producing a weekly e-News to summarize business achievements and key messages.
• Fostering a culture of recognition through tributes and applause programs, and coordinating with Total Rewards/HR on incentive programs.
• Supporting CCB Leadership Summits and business leader offsites, ensuring consistent brand and employee experience.

Develop and implement client communications strategies, ensuring clear alignment and accountability with Canadian Banking Communications and coordinating across various Business Lines by:

• Creating communications plans for key client initiatives.
• Coordinating communications strategies and tactics across all Business Lines such that client experience is seamless and consistent.
• Engaging leaders to deliver key messages throughout all stages of various initiatives.
• Ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Manage field engagement and the quality and quantity of communications

• Reviewing and validating field impact of proposed initiatives to optimize engagement and sales and service capacity and determine timeline for channel engagement.
• Managing the timing, quality and quantity of communication to the field.
• Engaging with regional leadership teams for feedback and identify trends that require support with the appropriate stakeholders to resolve
• Collaborating with key stakeholders to deliver communications materials and manage employee engagement within consistent frameworks and approaches
• Coordinating internal employee feedback forums such as change champion network and advisory groups

Develop and execute integrated internal Canadian Commercial Banking communications strategies, plans and activities by:

• Identifying internal team communications needs and develop appropriate strategies and plans to foster a broader understanding of initiatives and programs across the Canadian Commercial Banking network.
• Identifying, planning and executing communication initiatives that enhance and improve communication and build engagement in the team initiatives underway.
• Leading the agenda development and execution for key leadership events and activities, including communication packages.
• Understanding how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Reporting Relationships:

Primary Manager: SVP, Performance Enablement Direct Reports: 3 Direct Reports

Education / Experience / Other Information:

• Experience in leading communications activities within complex transformation initiatives
• Advanced communications skills (both written and verbal), facilitation skills and presentation skills with both senior management and large employee base
• Proven ability to engage and manage stakeholders in a complex, matrix environment
• Strong negotiation, managerial, and strategic thinking skills
• Flexible and adaptable; able to work in ambiguous situations
• Robust organizational skills to coordinate and prioritize several concurrent projects
• Excellent inter-personal, communication and presentation skills to deal with many senior internal stakeholders
• Acute business acumen and understanding of organizational issues and challenges
• Knowledge and/or experience of the banking industry and Canadian Banking

Working Conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.