Senior Manager, High Risk Client Management, Personal and Commercial Banking

Job Responsibility:

Job Summary

What is the opportunity?

This role will support the Global Head and/or Director, High Risk Client Management (HRCM) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; assisting the Director, HRC in maintaining, creating, and communicating enterprise HRC policies, processes, control standard, guidelines, and risk position papers; and managing a team of approximately 5 to 10 staff.

What will you do?

• Oversee the prioritization and management of HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD

• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool, approval matrix, etc.
• Responsible for oversight of HRC queues, productivity and ensuring appropriate benchmarks are met. Where challenges exist, ensures performance management of underperforming staff is applied
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values
• Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Director as required
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role
• Attend and actively participate in strategic or tactical planning meetings, team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required
• Oversee timely and accurate completion of worksheets, reports and tools pertaining to tracking of workflow and data analysis
• Assist the Director, HRC in creating, reviewing, or maintaining HRC policies and procedures
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects
• Collaborate with individual business units and other EDD partners globally to maintain common and consistent standards for assessing client risk and sharing of best practices

What do you need to succeed?

Must-have

• Post-secondary education or equivalent experience
• Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC's financial services for money laundering and terrorist financing.
• Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)
• Awareness of banking products, requirements and regulations.
• All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
• Effective and strong written and oral communication skills.
• Highly developed organizational skills and the ability to work within strict deadlines.
• Skilled in Microsoft Office Outlook, Excel, Word applications. - (Level 2 or above)

Nice-to-have

• CAMS designation
• Awareness of general RBC banking products, requirements, and non-AML banking regulations.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Anti-Money Laundering (AML), Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-06

Application Deadline:

2025-06-21

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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