Workplace Experience Engineer (Facilities)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out  Life at PointClickCare and connect with us on  Glassdoor  and  LinkedIn .

Position Summary:

The purpose of this role is to plan, design and optimize PointClickCare's workspace environments. This role involves coordinating with the Workplace Experience Senior Director and Project Design Manager to ensure that office layouts and projects meet the needs of the employees and align PointClickCare operational and organizational goals.

The WE Engineer is responsible for managing PCC's portfolio of properties day-to-day operations and building and associated programs. This position is highly customer oriented & focused, experienced in building systems and in negotiating, tracking, and implementing maintenance contracts, schedules. Is intimately knowledgeable with all building, fire and safety codes etc. and is the first line of response for any and all building related emergencies such as floods, power outages, etc. Designs office reconfigurations on AutoCAD and works with external vendors to execute small projects and repairs. Has a keen knowledge of vendor management, compliance and is an advocate of health and safety. This position requires to be on call 24/7 for building-related emergencies. 

Key Responsibilities:

• Manage space utilization data for all locations - Assist with space planning and design modifications to enhance office layouts and facilities for better workflow enhancing employee satisfaction through engagement initiatives.
• Feasibility Studies - Collaborate with Senior Director and Design Project Manager on space layouts, furniture reconfigurations and propose design recommendations based on in-house client needs.
• Enhance office layouts and facilities for better workflow.
• Ensure that all PointClickCare facilities are designed built and maintained to meet building and fire codes.
• Intimate working knowledge of office safety and compliance, building codes and health and safety standards.
• Manage and maintain department databases, AutoCAD drawings, project as-builts and schedules including real estate floorplans, FF&E (furniture, fixtures and equipment), construction finishes, samples, and standards for all capital projects and internal department website.
• Support real estate projects by collaborating with the Senior Director and Design Project Manager to plan and execute small projects and decommissioning facilities. Work with internal stakeholders, external vendors and consultants to solicit quotes and scheduling work.
• Collaborate on Workplace Experience Design Manager & operations to implement initiatives and tasks, landlord induced base building upgrades & liaise with Property Management teams as required.
• Create and distribute Workplace Experience communications.
• Assist WE Sr leadership with all emergency response items issues. Work closely with building owners to resolve issues as quickly as possible. Report and work closely with emergency response team in execution remediation & resolution.
• Assists as required in event reconfiguration of rooms, areas such PCC Café & Hub and decor as needed.
• Implement workplace technologies for seamless collaboration.
• Coordinate office services and amenities.
• Provide customer service support to both internal and external stakeholders regarding facilities-related inquiries.
• Ensure a positive and efficient hybrid or in-office work experience.
• Work location expectations: Toronto office (The Well) - 75%; Mississauga office - 25%
• 75% typical office environment
• 20% physical effort
• 5% travel

Skills & Qualifications:

• Diploma / degree in business related discipline
• 3-5 years experience in facilities space management / design
• Expertise in AutoCAD
• Self-motivated with ability to work independently
• Ability to work under pressure managing multiple priorities simultaneously
• Support after-hour projects as required
• Strong written and verbal communication skills
• AI Fluency and/or use of M365 Copilot

Preferred Experience:

• Degree in Interior Design, Architectural Technology, CMP or PMP designation.
• Professional designation such as FMP, CFM etc
• FM software

$65,100 - $70,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $65,100 - $70,000 + bonus + benefits,   overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact View email address on jobs.jobcopilot.com should you require any accommodations.

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