Senior Specialist, Workplace Operations

Build something people love

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets. And we’re just getting started.

We’re looking for someone   who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.

About the Team

Our vision is to create an environment where employees can do their best work, foster deep connection & experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, and high morale through thoughtful delivery and execution of our programming.

About the Role

As the Senior Specialist, Workplace Services, you'll own the strategic execution of Toronto's workplace programs and vendor management. You'll design and optimize service programs (F&B, cleaning, facilities), negotiate vendor contracts, ensure Health & Safety compliance, and serve as the operational backup for the Senior Manager. You'll focus on program ownership, performance management, and continuous improvement, ensuring our flagship headquarters delivers an exceptional employee experience.

Key Responsibilities:

Vendor Management & Program Design

• Negotiate and manage vendor contracts for cleaning, F&B catering, and facilities maintenance, ensuring SLA compliance and driving continuous performance improvements
• Design and optimize the F&B catering program including menu planning, service model design, dietary accommodations, and budget allocation, partnering with the Coordinator who executes daily operations
• Monitor vendor performance through quality checks, employee feedback, and service metrics, proactively addressing performance gaps
• Lead vendor sourcing and RFP processes for new services or contract renewals
• Act as primary liaison with landlord and building management for base-building issues, maintenance escalations, and facility enhancements

Health & Safety Compliance

• Lead Health & Safety programs for the Toronto office, including chairing the Joint Health & Safety Committee (JHSC), coordinating inspections, and managing training programs
• Ensure compliance with all Ontario workplace safety regulations and company policies
• Prepare for and coordinate annual fire drills and safety communications

Operations & Data Analysis

• Manage operational budgets for Toronto, processing program and vendor invoices, tracking expenses, and identifying cost optimization opportunities
• Analyze workplace data (occupancy trends, desk booking patterns, ticketing metrics, service utilization) to propose strategic adjustments and resource optimization
• Support the Senior Manager with operational decisions and vendor escalations during absences
• Lead operational improvement projects such as process optimization and new program implementations

Cross-Functional Collaboration

• Collaborate with IT, Procurement, Finance, People, and Legal teams on workplace initiatives that require vendor coordination, budget approval, or operational support

What You'll Bring

• 5+ years of experience in Workplace Operations, Office Management, or Facilities Management, with clear progression into vendor management or program ownership
• Demonstrated track record of managing vendor relationships, performance management, and ensuring SLA compliance for core services (facilities, cleaning, catering)
• Strong program management skills with proven ability to design, optimize, and elevate workplace service programs
• Working knowledge of Health & Safety/Workplace Compliance standards, particularly Ontario regulations (JHSC experience is a strong asset)
• Ability to exercise independent judgment 
• Data-driven approach to operations, with ability to leverage occupancy and service metrics to drive strategic decisions and enhance employee experience
• Strong financial acumen with experience managing operational budgets, processing invoices, and identifying cost savings
• Excellent cross-functional collaboration skills, particularly with People, Procurement, IT, Finance, and Legal teams
• Strong problem-solving abilities and composure under pressure during operational escalations
• Highly organized, detail-oriented, and able to manage multiple strategic priorities simultaneously

Compensation & Equity

Base salary range: For this role, candidates located in Canada can expect a base salary range of CAD $88,000 - $110,000. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.

Total compensation: In addition to base salary, this role includes equity compensation. We use clear job levels and market-based salary bands to ensure compensation is fair and consistent across the company.

Why Wealthsimple? 

Top-tier health benefits and life insurance

Long-term group savings with employer match using our Wealthsimple for Business platform

20 vacation days + 4 wellness days per year, and unlimited sick and mental health days

✈️ 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year

A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)

We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work. 

Be a part of our Canadian success story and help shape the financial future of millions.

Read our Culture Manual and learn more about how we work . 

Technology & Innovation at Wealthsimple

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.

DEI Statement

At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

At Wealthsimple, we want interviews to feel like genuine conversations. To support this, we use AI transcription during recruiter interviews. This allows recruiters to be fully engaged, ask thoughtful follow-up questions, and ensure your experiences are captured accurately. You’ll always have the choice to opt in or out before we begin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.