Manager, Technology Workplace Services

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 

We can’t wait to get to know you! 

The Work

 

 

The Manager,  Technology Workplace  Services is responsible for  the operational aspect of running  Technology Workplace Services .  

 
The p rimary responsibilities  of this role  include the operation of  the bank’s end user support  services ; overseeing intake, triage, incident  ( IN )&  service request ( SR )de-escalation, resolution and reporting of all issues in a timely manner with  minimal  business impact whilst adhering to EQB values . In addition, they will develop and institute  standard operating procedures  to continuously streamline  the bank’s  process es for a  seamless experience   in  all end user support engagements.   

This role includes the responsibility of people management.  The incumbent will  manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing  coaching and guidance  to front-line staff is  expected  by the incumbent  for all areas within Technology Workplace Services.   

The  Manager will  participate in the cascading of goals from leadersh ip to staff,  coaching and ensuring  target setting is  continuously managed while providing prompt feedback  to   ensure the  grow th  of   all   Technology Workplace Services staff .  

The  Manager ,  Technology Workplace Services  will manage responsibilities in a matter consistent with the Bank’s  R isk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.  

As  a key first line of defense for our end user’s  computing needs, service excellence is a key focus for this role.  The  incumbant   will continue to move both  the  servicing and  the end  user’s computing experience to the next level, while  working with technology partners in  keeping endpoints secure and in compliance with the Bank’s standard s .