Senior Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager based in Canada. This is a senior program management role responsible for driving complex, cross-functional software initiatives from planning through release. You’ll work closely with engineering, product, design, QA, platform, and operations leaders to turn ambiguous challenges into clear execution plans. The role combines strategic program leadership with hands-on operational rigor across dependencies, risks, governance, and delivery metrics. You’ll also help shape PMO standards and improve how programs are managed across the wider organization. A major focus is AI fluency, including designing reusable workflows that automate coordination, reporting, data analysis, and other high-frequency program activities. You’ll serve as a senior voice and mentor within the PMO, helping other program and technical program managers adopt stronger practices and AI-enabled workflows. The environment is fast-moving, collaborative, distributed, and designed for people who thrive on ownership, high standards, and continuous improvement. Accountabilities - Own program management for complex, multi-team software initiatives, coordinating execution across engineering, product, design, QA, platform, and operations throughout the software development lifecycle. - Translate ambiguous and high-stakes cross-functional challenges into structured program plans with clear milestones, owners, dependencies, deliverables, and timelines. - Establish and evolve execution frameworks, including Agile/Scrum ceremonies, governance cadences, program artifacts, and operating practices. - Identify, monitor, communicate, and mitigate delivery risks while applying disciplined change management when scope, priorities, or timelines shift.

- Provide clear, reliable, senior-leadership-ready reporting on program health, progress, dependencies, risks, and key decisions. - Contribute to PMO-wide governance by improving metrics, standardizing processes, and supporting adherence to established operating practices. - Design and deploy multi-step AI-powered workflows that automate recurring program-management activities across tools and data sources. - Build reusable prompt libraries, templates, automations, skills, and integrations for activities such as status reporting, metrics analysis, roadmap management, and Jira/Confluence data extraction. - Establish quality criteria and validation mechanisms for AI-enabled workflows and maintain accountability for the accuracy and reliability of automated outputs. - Share AI-enabled practices across the PMO and act as a resource for improving the team's overall AI fluency. - Mentor and coach program and technical program managers on execution practices, organizational priorities, and effective use of AI. - Maintain consistent program documentation, delivery metrics, status reporting, and operating cadences. - Help anticipate delivery challenges, improve organizational processes, and strengthen program-management practices across the broader organization. Requirements - Bachelor’s degree in Computer Science or equivalent practical experience. - 15+ years of total industry experience, including 8+ years of technical program management experience leading complex programs across multiple teams. - Deep understanding of software product development lifecycles and technical program management at scale, with a demonstrated ability to drive initiatives from concept through release. - Demonstrated AI fluency at a workflow-orchestration level, including designing and deploying multi-step AI workflows spanning multiple tools or data sources with measurable improvements in time or quality.