Strategic Technical Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Technical Program Manager based in Canada. This is a strategic, customer-facing program management role focused on delivering complex product commitments for major enterprise customers. You’ll coordinate closely with Product, Engineering, and Customer Success to ensure deliverables are clearly scoped, properly resourced, and delivered against agreed expectations. You’ll own programs from initial planning through execution, user acceptance testing, delivery, and post-launch feedback. The role combines technical fluency, operational discipline, stakeholder management, and strong customer communication. You’ll help establish scalable processes that improve visibility, accountability, and customer confidence across multiple programs. Working remotely across North America, you’ll operate in a fast-moving SaaS environment where proactive ownership and clear communication are essential. Accountabilities - Own end-to-end internal coordination of complex customer product deliverables across Product, Engineering, and Customer Success, identifying blockers and risks early. - Partner with Product Managers to ensure customer commitments are fully scoped, appropriately resourced, and sequenced within the product roadmap. - Work closely with Customer Success Managers to align internal delivery plans with customer expectations, proactively addressing risks, dependencies, and potential scope or timeline conflicts. - Lead and operationalize user acceptance testing (UAT), coordinating customer participation, success criteria, feedback, and timelines. - Establish clear program plans, milestones, delivery rhythms, and accountability across cross-functional teams. - Track program scope, execution status, risks, dependencies, decisions, and resource alignment using effective tools and processes.

- Define and monitor success metrics that connect delivery milestones to customer value realization, including activation, first value, and adoption. - Create and manage customer-facing communications, including executive-level program updates, status reporting, and scope-change communications. - Maintain a consistent cadence of concise, transparent updates that give customers and internal leadership clear visibility into progress and program health. - Collect, synthesize, and communicate post-delivery customer feedback to support continuous improvement and inform future product roadmap decisions. - Facilitate scoping discussions, feedback cycles, and difficult stakeholder conversations while balancing customer expectations, technical constraints, timelines, and business priorities. - Identify conflicts and emerging issues early, negotiate practical solutions, and prevent risks from escalating into larger delivery problems. - Build scalable program management practices that allow multiple enterprise programs to be managed effectively without unnecessary executive intervention. - Develop strong working relationships with Product Managers, Engineers, Customer Success leaders, customers, and other senior stakeholders. Requirements - 5+ years of experience in technical program management, program management, or customer-facing project/program roles within SaaS or enterprise software environments. - Demonstrated ability to lead complex, multi-stakeholder programs involving both technical teams and customers. - Strong understanding of agile software development , including sprint planning, backlog management, development cycles, and delivery rhythms. - Ability to communicate effectively with engineers, product managers, customer success professionals, executives, and external customers. - Excellent written communication skills, with the ability to produce concise, structured, and actionable status updates.