Reservations Sales Agent

Job Responsibility:

Welcome to the Century Plaza Hotel , your home away from home in Downtown Vancouver since 1973. Our hotel offers top-notch amenities and roomy living spaces, all at an exceptional value. We pride ourselves in providing unbeatable service and a prime location, making us the perfect choice for travelers who want the best of both worlds.

We currently have an employment opportunity for a full time Reservations Sales Agent to join our team.

Shifts will be daytime hours only, on a mix of weekdays and weekends.

The chosen candidate would be responsible for the inputting of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations from the internet.

The position reports directly to the Reservations Manager.

PRIMARY RESPONSIBILITIES

• Input reservations by telephone, email and fax;
• Answer incoming reservation calls in a friendly, efficient and professional manner;
• Knowledge of sell rates, packages and groups available for any given dates when guests inquire;
• Assist Reservations Manager with group reservations, coordinating and completion of tasks relating to groups, including entry of rooming lists, room assignments, creating group masters and maintaining group blocks, etc.;
• Process pre-payment for reservations and packages and ensure all package items are delivered;
• Maintain consistent communication flow between Reservations and Front Desk;
• Maintain guest history in the property management system and ensure all relevant departments are aware of special requirements/requests;
• Ensure all work is completed in a timely and complete manner;
• Complete daily filing and ensuring work areas are kept tidy and organized.

QUALIFICATIONS:

• Minimum 1 Year previous Hotel Front Office / Reservations experience;
• Exceptional organizational, written and verbal communication skills;
• Able to prioritize, multitask and display sound business acumen while delivering the highest levels of customer service;
• Internet and Microsoft Office 365 knowledge;
• Detail oriented and numerical aptitude is a must;
• Ability to work under deadline pressures;
• A Post-secondary education in a tourism or hospitality field is an asset;
• Previous Opera Cloud experience is an asset

We offer an excellent benefits package to full-time employees, following 6 months of continuous full time employment.

Please apply with your resume.

We thank all applicants for their interest, but only qualified candidates will be contacted.

Thank you for your interest!

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC V6Z 1Y5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work weekends? (day shifts only)

Experience:

• Hotel front office or reservations: 1 year (required)
• Opera or Opera Cloud Hotel PMS: 1 year (preferred)

Work Location: In person