Front Desk Agent

This role is suited to someone who enjoys working with people, travelling between central London locations (a travel card is provided), solving problems, and delivering excellent customer service. It combines client-facing duties with office-based administration, including supporting the agency team with the creation and management of international property listings.

Key Responsibilities

• Meet and greet clients at central London apartment locations.
• Check apartments before guest arrivals and after departures.
• Represent the company professionally and warmly.
• Provide excellent customer service to clients from around the world.
• Travel efficiently between properties across central London.
• Respond to emails and telephone calls while working remotely.
• Manage your schedule and prioritise daily tasks.
• Take a customer-focused approach to problem-solving.
• Support the agency team with office-based administrative tasks.
• Create, update, and manage international property listings.
• Maintain IT records and internal systems clearly and accurately.
• Present yourself and the company professionally and politely.

About You

• Friendly, confident, and professional.
• Organised and able to manage your own time.
• Detail-oriented with a hands-on approach.
• Comfortable travelling around central London.
• Able to work independently and as part of a team.
• A strong communicator by email, phone, and in person.
• Positive, reliable, and customer-focused.
• Confident using basic IT systems and online platforms.