Bilingual Sales Support Administrator, Contract

The Bilingual Sales Support Administrator plays an important role in supporting DLL’s purpose of partnering for a better world by ensuring customers are onboarded accurately, consistently, and in compliance with regulatory requirements in both French and English. This role supports DLL’s obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) through disciplined execution of customer identification, validation, and data integrity processes.

The role works in close partnership with Sales, Sales Support, Compliance, and shared services teams to ensure customers are appropriately identified and verified before DLL enters a transaction. Strong attention to detail, accountability for controls, and adherence to documented procedures are essential to maintaining DLL’s risk standards and audit readiness.

Please note this is a contract opportunity until the end of December 2026.*

Day to day

This role coordinates closely with a shared services team that supports application entry and onboarding activities:

• Support the end‑to‑end customer onboarding process by managing incoming onboarding packages received via Docusign and shared mailboxes
• Review Customer Onboarding Forms to ensure completeness, consistency, and alignment with PCMLTFA and internal DLL requirements
• Validate customer legal names, addresses, registry/incorporation numbers, and entity details using approved internal and external sources
• Identify onboarding deficiencies and clearly document and communicate gaps to Sales Support in a timely and professional manner
• Apply established best‑efforts validation standards prior to marking onboarding packages as deficient
• Maintain accurate and up‑to‑date records in the PCMLTFA tracker, including status changes, comments, and audit support notes
• Retrieve completed Docusign packages, consolidate required documentation, and securely archive files in Compliance SharePoint
• Enter customer onboarding data into Trulioo using the appropriate workflow (e.g., corporation, individual)
• Confirm ownership structure, effective control, and authorized signer information aligns with incumbency certificates and onboarding disclosures
• Proactively identify and escalate higher‑risk scenarios (e.g., trusts, incomplete ownership information, questionable exemptions) to Compliance for review
• Demonstrate strong data privacy and information‑handling practices, including secure storage and deletion of local files containing sensitive customer information
• Meet service level expectations and turnaround times while maintaining quality and accuracy
• Contribute to continuous improvement initiatives, quality checks, and cross‑functional collaboration
• Perform other related duties in support of Sales Support and Compliance objectives

All members enjoy

• Two working days per year volunteering for a local charity
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Employee Referral program
• Open concept modern working environment

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials

• Experience in operations, compliance, onboarding, or data entry roles; experience in financial services, leasing, or financing environments is preferred
• Strong attention to detail with a track record of high accuracy in data entry and document review
• Ability to understand and apply onboarding requirements, regulatory forms, and procedural documentation
• Comfortable working with trackers, workflows, and multiple internal systems in a controlled environment
• Strong organizational skills with the ability to manage multiple items simultaneously and prioritize effectively
• Clear and professional written and verbal communication skills, particularly when documenting and explaining deficiencies
• Sound judgment and confidence to raise and escalate issues when information is missing, inconsistent, or unclear
• Ability to work independently while remaining aligned to team objectives and standard processes
• Familiarity with KYC, AML, or PCMLTFA concepts is a strong asset
• Proficiency with Microsoft Office tools, including Excel, Outlook, and SharePoint
• Bilingual proficiency (English/French) required

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members

• Health – Manage mental, emotional and physical health

• Finance – Provide learning opportunities to help members achieve personal financial health

• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Burlington, ON

$23.00-$25.00/hour

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: Wednesday, July 8, 2026

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website:

• DLL’s referral program applies

• LI-AK1

• For more information, please contact our Talent acquisition partner April Kim via ***email_hidden***

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!