Bilingual Customer Service Representative

We’re Hiring: Bilingual Customer Service Representative

Location: Downtown Montreal Hybrid Pay: $51,500 Type: Permanent and Full-Time

Non-Negotiables for Eligibility:
- French and English speaking
- Be within 50-70km within location
- Lived within Canada for 5 years

The Opportunity
Are you a natural communicator who loves helping people and solving problems? We’re looking for a friendly, quick-thinking Customer Service Representative to join our team. You’ll be the front-line voice and face of our brand, turning everyday client interactions into positive, memorable experiences.

Advantages
What We Offer
Competitive hourly rate + performance bonuses or shift premiums.

Comprehensive health, dental, and vision insurance + paid time off (PTO).

Paid training, career growth pathways, and a supportive team environment.

Responsibilities
What You’ll Do
Support Customers: Answer inbound calls, emails, or live chats with clarity, empathy, and speed.

Solve Problems: Troubleshoot product/service issues, process orders, and manage account updates or returns.

Build Relationships: De-escalate tricky situations and turn frustrated customers into brand advocates.

Track & Log: Accurately record customer interactions and account details in our CRM system.

Qualifications
What You Bring
1–2+ years in customer service, call center, retail, or hospitality environments.

Strong Communication: Excellent verbal and written skills with a warm, professional tone.

Tech Skills: Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and basic office software.

Key Traits: High empathy, active listening, patience under pressure, and strong problem-solving skills.

Summary
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.