Customer Service Representative

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

• To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. 

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk-in customers as required.
• Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
• Performs other duties as required.

RÉSUMÉ DES FONCTIONS ESSENTIELLES :

• Aider les clients de John Crane Canada dans tous les aspects des achats et des réparations de joints mécaniques. 

LES TÂCHES, ACTIVITÉS ET RESPONSABILITÉS SPÉCIFIQUES INCLUENT MAIS NE SONT PAS LIMITÉES À:

• Interagit avec les clients par téléphone et e-mail et avec des représentants commerciaux externes pour fournir des recommandations sur les applications des produits, les devis (après recherche), résoudre les plaintes, les problèmes et gérer les appels d'urgence.
• Initier et entrer les commandes en interprétant les exigences du client et les dessins pour compiler la nomenclature.
• Coordonner les services d'ingénierie, d'achat, d'assemblage, de fabrication et de facturation pour discuter des commandes et des exigences des clients.
• Être responsable de la gestion complète des commandes pour s'assurer que les engagements de livraison sont respectés et prendre les mesures appropriées en cas de retard de livraison.
• Identifier les matériaux retournés et aide les clients sans rendez-vous au besoin.
• Tenir à jour des fichiers de référence des procédures, des listes de produits, des prix spéciaux, des devis et d'autres données pertinentes.
• Effectuer d'autres tâches au besoin.

Qualifications

Education/Training: Mechanical Technologist/Technician College or High School Diploma

Experience: 3 to 5 years of customer service-related experience in a manufacturing setting 

Knowledge/Skills :

• Ability to read detailed drawings and utilize measuring instruments 
• Must have effective written and verbal communication skills
• Computer skills including Microsoft Office
• Must be able to read, write, speak, and understand French and English.

Éducation / Formation: Technologue / technicien en mécanique ou d’étude secondaire

Expérience: 3 à 5 ans d'expérience liée au service à la clientèle dans un environnement de fabrication

Connaissances / Compétences :

• Capacité à lire des dessins détaillés et à utiliser des instruments de mesure
• Doit avoir de bonnes compétences en communication écrite et verbale
• Compétences informatiques, y compris Microsoft Office
• Doit être bilingue

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, View email address on jobs.smartrecruiters.com Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )