Commercial Administrative Team Lead

Job Responsibility:

The FSB culture is about people, relationships and the relationships it has with its employees. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our employees and offer room for growth and additional learning as we expand our footprint. We encourage continuous improvement and recognize and reward those for exceptional performance. Here is your opportunity to join our growing team. Our organization is looking for a well-established and experienced Commercial Administrative Team Lead to help guide our clients and advance our team.

Responsibilities

• The Commercial Administrative Team Lead is a subject matter expert and is accountable for achieving the required business results through effective process, workflow, and quality management
• This candidate must be an outstanding leader, have the ability to coach and mentor, and the patience and understanding that comes along with customer service and building relationships
• This position will also play a key role in supporting the implementation of major change initiatives
• This candidate will work with the management team and employees to develop business strategies and implement and execute these plans by leveraging your team's talents and skills sets
• This role will require regular one on one meetings with direct reports and proactively managing succession plans for the team
• You will be responsible for ensuring that the quality of service meets expected standards
• You will examine the customer experience and implement tools and programs to enhance said experience
• This position includes analyzing and resolving and service and sales issues that may arise and following up on escalated situations as required
• This position reports directly into the Operations Manager and will assist them with special projects

Qualifications

• Minimum of 3 years in commercial insurance
• Minimum of 2 years with people management
• Must have a RIBO license in good standing
• Leadership and management experience within an insurance brokerage
• Possess strong business acumen. Able to view the business broadly and understand financial, team member, management, industry, sales, and other internal/external factors
• Strong analytical, problem solving, negotiation and conflict resolution skills
• Excellent communication, written, oral and presentation skills

FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Concord, ON L4K 3E5: reliably commute or plan to relocate before starting work (required)

Experience:

• commercial insurance: 3 years (required)

Licence/Certification:

• RIBO License (required)

Work Location: In person