Sales Operations Specialist

ABOUT HERSCHEL SUPPLY 

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next. 

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way. 

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities. 

So, come along for the ride, get inspired and Put Yourself Out There.

YOUR NEW ROLE

As a Sales Operations Specialist, your primary responsibility is to establish and build strong partnerships with key accounts while driving the efficient outflow of orders across our wholesale distribution channels. You will play a crucial part in the end-to-end management of major and independent accounts, ensuring that everything from order entry and EDI processing to warehouse coordination and final delivery is executed with precision.

Reporting to the Sales Operations Lead, you will have operational ownership over the transaction lifecycle, with the autonomy to independently troubleshoot EDI issues and navigate complex vendor compliance guidelines to meet strict retailer deadlines. You will act as a primary cross-functional liaison, exercising professional judgment to align factory timelines with retailer expectations and ensure the accurate flow of inventory and financial data. Beyond daily execution, you are empowered to analyze current programs and implement process improvements that enhance the overall efficiency of our wholesale operations.

A DAY IN THE LIFE

Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves on being a collaborative, open-minded, and imaginative team.

On a day-to-day basis, the Sales Operations Specialist will;

• Oversee wholesale accounts' day-to-day operations: order entry, EDI transaction processing and troubleshooting, warehouse drops, 3PL correspondence, tracking, returns, and warranties


• Assist account managers with trading partner onboarding and catalogue setup 


• Provide operational support to North American sales reps.


• Manage submitted orders through to delivery to retailers.


• Ensure timely arrival of the product and liaise between the factory and the key partners (reps, merchants, and shippers).


• Work with finance on A/R collections and invoicing coordination, and any initiatives involving both departments.


• Build and maintain strong relationships with key members of key accounts through conference calls and regular communications.


• Support key account retailers, sales reps & planning team with day-to-day and seasonal needs.


• Assist in implementing daily and seasonal duties for the Majors Accounts Ops team.


• Provide support with key account vendor guidelines, helping manage 3PL’s order files to meet vendor requirements and cancel dates, assuring all compliances are met


• Ensure timely arrival of the product and liaise between the factory and the key partners (reps, merchants, GSMs, distributors, and shippers) if there are any delays or issues.


• Coordinate with the product, logistics, and distribution teams and the factories, tracking inbound products and communicating timelines with external parties.


• Responsible for ad-hoc reporting using Office Ops, Blue Cherry ERP, and any additional reporting tools as needed.


• Assist the in-house sales team with account shipping projections by month, season, and year to determine forecasts.


• Build and maintain strong relationships with all members of our operations and sales teams to ensure concise communication and teamwork.


• Analyze the effectiveness of current processes and programs, recommend, and implement any changes.

DELIVERABLES & KPIs

• Ensure 100% accuracy in EDI transaction processing and order entry to minimize chargebacks and returns.


• Meet or exceed retailer "must-arrive-by" dates by closely managing 3PL order files and factory timelines.


• Maintain a high compliance score with major accounts by adhering to specific vendor guidelines and avoiding penalties.


• Provide monthly, seasonal, and yearly shipping projections to the in-house sales team to ensure realistic and achievable sales forecasts.


• Support the timely resolution of invoicing issues and collections to keep account aging within company standards.


• Deliver regular, streamlined ad-hoc reports using Blue Cherry ERP and Excel that provide clear visibility into order status and potential bottlenecks.

ABOUT YOU

• 3-5 years of experience in customer service or performing sales operations duties.


• A post-secondary degree or diploma is an asset.


• Enterprise Resource Planning (ERP), Sales platform (B2B) experience, and Warehouse Management (WMS) experience are assets.


• Intermediate knowledge of MS Excel required.


• Excellent problem-solving, analytical, and collaborative skills.


• Excellent oral and written communication skills.


• Ability to locate and organize key data into streamlined and informative reports for internal and external parties.


• Strong organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines.


• Must be highly detail-oriented with the ability to fulfill responsibilities with minimal supervision.


• Ability to work in a collaborative team-based environment.

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $65,000 - 75,000. This is a full-time hybrid role, based out of our Vancouver HQ 4 days per week - Monday to Thursday, with the ability to work from home on Friday.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits


• Competitive vacation policy + extra floating days


• Transit subsidy


• Employee assistance program


• Product discount and giveaways


• Free fruit, snacks, hot and cold beverages


• Social clubs and workshops


• Weekly happy hour


• Various employee events throughout the year


• A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.