Pension Administration Vendor Governance Manager
TD
Drive third-party administrator governance and pension operations at TD in Toronto, with accountability for service oversight and client outcomes.This Senior Manager leads vendor performance across Pension Risk Transfer administration, data management, pension calculations, payroll, and servicing. You will create governance routines, negotiate service expectations, and manage issues affecting clients and pensioners. The role also requires practical collaboration with Legal, Procurement, Risk, Compliance, Finance, and business leaders.Key Responsibilities:
Own daily oversight of administrators and external service providersDefine service levels, vendor scorecards, escalation processes, and reportingSupport contract language, administrative requirements, and change controlMaintain compliance with regulatory, privacy, audit, and recordkeeping expectationsIdentify operational improvements using AI and technologyRequirements:
Seven or more years in pension, group annuities, or retirement operationsStrong vendor governance, SLA, issue management, and oversight experienceExperience supporting contract negotiation and operational due diligenceUnderstanding of defined benefit pension member life cyclesAbility to build processes through ambiguity in new environmentsUse vendor governance, contract expertise, and pension operations knowledge to strengthen TD’s PRT client and annuitant experience.
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Own daily oversight of administrators and external service providersDefine service levels, vendor scorecards, escalation processes, and reportingSupport contract language, administrative requirements, and change controlMaintain compliance with regulatory, privacy, audit, and recordkeeping expectationsIdentify operational improvements using AI and technologyRequirements:
Seven or more years in pension, group annuities, or retirement operationsStrong vendor governance, SLA, issue management, and oversight experienceExperience supporting contract negotiation and operational due diligenceUnderstanding of defined benefit pension member life cyclesAbility to build processes through ambiguity in new environmentsUse vendor governance, contract expertise, and pension operations knowledge to strengthen TD’s PRT client and annuitant experience.
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Vacancy posted 1 hour ago
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