Service Centers Director

Job Responsibility:

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at .

POSITION SUMMARY

Directs, oversees, and monitors all aspects of New Flyer and MCI's service center operations while working closely with the VP - Customer Care to develop and implement the strategic vision for all service center locations. This will include performance, operations, and financial objectives and measures. Responsible for implementing more efficient service center programs to meet goals and objectives.

WHAT YOU WILL DO:

• Ensure safety is the top priority, implement long term service strategy, analyze current service organization and determine the optimal structure then implement changes as needed.
• Prepares budgets, P&L monitoring and reporting for each location, on a monthly basis. Must have experience in developing budgets and a solid understanding of P&L's.
• Work with all stake holders to develop an effective growth strategy focused on customer needs.
• Develop and implement initiatives to improve the overall business relationship between customer and the Service Centers.
• Promote sales and new products.
• Assist in developing a sales and marketing strategy for the assigned territories.
• Recommend and suggest new products and programs to increase sales within customer base.
• Establish KPI's and other metrics as appropriate to be used as the criteria to measure performance and improvements.
• Develop a linkage strategy with the pre-owned coach business to ensure the right products are available to serve that market.

**Travel will be required for this role**

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor's degree in Business or related field considered an asset
• 7 - 10 years experience managing multiple service locations preferably in the coach, automotive or transportation industries
• 5+ years in a senior operations management role
• Must have excellent leadership and communication skills and the ability to lead remote teams, inclination towards data driven decisions, able to make tough decisions and build strong relationships within and outside the organization.
• Comprehensive knowledge of operations including P & L monitoring/reporting, staffing/headcount and safety/environment

WHY JOIN OUR TEAM:

• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at

Job Types: Permanent, Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Work Location: Remote