Director of Revenue Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Revenue Operations based in Canada. The Director of Revenue Operations will lead the operational execution of the revenue strategy, turning business objectives and data into clear actions that support predictable, sustainable growth. This strategic leadership role will oversee forecasting, pipeline discipline, CRM governance, revenue analytics, and cross-functional GTM accountability. Working closely with senior leaders across Sales, Marketing, Customer Experience, Finance, and Product, you will create the frameworks and operating rhythms needed to improve revenue performance. You will lead a small RevOps function while providing strategic direction rather than focusing primarily on hands-on system configuration. The role also offers an opportunity to shape an AI-enabled revenue stack and modernize processes across the customer lifecycle. Success will require strong analytical judgment, executive presence, and the ability to influence teams across a fast-moving B2B SaaS environment. Accountabilities: - Establish a data-driven revenue operating cadence that gives leadership clear visibility into upcoming revenue performance and the levers available to influence results. - Translate business objectives into revenue targets, capacity models, headcount plans, and measurable operational priorities. - Identify high-impact opportunities across acquisition, conversion, expansion, and net revenue retention. - Partner with Product and Finance to align pricing and packaging with customer lifetime value and market penetration objectives. - Collaborate with Marketing and Sales to develop and maintain automation supporting outbound demand-generation motions. - Own the revenue forecasting process in partnership with Finance, including improvements to Customer Experience forecasting accuracy.

- Develop and monitor comprehensive revenue KPIs, identifying risks and opportunities before they materially affect business performance. - Establish accountability frameworks across GTM teams using conversion metrics and activity data to clarify the actions required to achieve targets. - Provide data-driven guidance in executive discussions, maintaining high standards for data integrity and clearly communicating business implications. - Own quarterly business review materials and ensure the accuracy, consistency, and relevance of the data presented. - Standardize definitions, service-level agreements, processes, and shared accountability frameworks across GTM functions. - Oversee lead qualification, deal attribution, SKU management, pipeline hygiene, and processes supporting a smooth customer journey. - Provide strategic oversight of the HubSpot ecosystem and ensure the CRM environment remains scalable and effective for a growing B2B SaaS organization. - Set CRM architecture direction and work with technical resources and external consultants to evaluate targeted improvements or broader system changes. - Guide the development of an AI-enabled revenue technology stack, including automation for CRM hygiene, lead routing, predictive workflows, and administrative tasks. - Establish rigorous data-quality standards and maintain a reliable single source of truth for revenue reporting. - Design and document end-to-end processes that reduce friction between Sales, Marketing, and Customer Success. - Directly manage and mentor the RevOps Analyst, providing technical guidance, clear ownership, and appropriate escalation paths. - Build and develop a high-performing RevOps function that can scale with the organization. Requirements: - 7+ years of experience in high-growth Revenue Operations, GTM Strategy, Sales Operations, or a related field, including previous people-management experience.