Senior Schedule Coordinator

Job Responsibility: Employment type: Undefined term Full-time/part-time position: Full time Workplace Type: On-site

Senior Schedule Coordinator -Edmonton, AB

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About Konecranes

Konecranes is a global leader in material handling solutions, serving a wide range of customers across multiple industries. We are constantly setting the industry benchmark, from daily improvements to breakthroughs at the moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That's why, with around 16,600 professionals in more than 50 countries, Konecranes is trusted every day to lift, manage and move what the world needs. In 2022, the Group's revenue amounted to €3.4 billion.

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In this role, you will get to:

• Deliver an exceptional customer experience in the planning and execution of services.
• Practical management of the service scheduling organization to ensure that assigned work is assessed as being performed safely, efficiently, and cost-effectively.
• Personally manage critical/complex tasks or 'Protect' customers. Open service requests and schedule Field Technicians to successfully complete the job. Track and receive the materials required to complete the service. Organize the rental of the necessary equipment, as well as subcontracting if necessary.
• Directly manage and onboard subordinates as they transition from one coordinator to another as staff change.
• Manage the service work schedule for assigned customers and Field Technician
• Make sure the right technology, tools, and location are assigned for the job.
• Make sure field technicians are scheduled for at least 2 weeks.
• Manage the workload of direct reports. Coordinate "workload" as needed.
• Provide forecasts based on completion dates to TOMs
• Oversee the planning of larger projects as modernizations to manage risk and execution with the TOMs.
• Ensure invoicing or progress billing is done daily for completed work
• Conduct weekly WIP reviews/daily meetings with coordinators and FOMs
• Manage and open SRs for emergency outages.
• Proactively communicate with customers and operations to improve operational efficiency and execution.
• Follow and assist in the application of all safety rules and procedures, including those established by the client.
• Other duties assigned.

EDUCATION: Bachelor's degree preferred, previous equivalent experience and education will be considered.

EXPERIENCE:

• Team player and able to successfully cooperate with different leaders/departments

• Excellent organizational and quick decision-making skills.

• Excellent verbal communication skills.

• Knowledge of the CSA and relevant provincial CNESST agreements or existing collective agreements.

• Must have demonstrated leadership experience.

I have read and reviewed the above and understand the responsibilities of this position.

"How to reach us"

If you don't meet the desired criteria 100% and your resume looks like an experience? Don't worry! Life experience is also important to us - so show us what you can do.

Send us your meaningful application documents online.

Grow your career with Konecranes and discover exciting opportunities while doing the job you love!

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.