Customer Relations Administrator

Job Responsibility:

Temporary Full Time

We are looking for a Temporary Full time (12 month contract) Customer Relations Administrator in St. John's, Newfoundland at our fast-paced, customer oriented office.

You will be reporting to the Team Performance Leader in the St. John's, Newfoundland Benefit Payment Office and the responsibilities include: greeting visitors and answering general health and dental claim questions, resolving customer inquiries and escalating issues as needed. You will be responsible for the accurate and timely handling of incoming mail/courier, along with general administrative tasks within the office.

What you will do:

• Greeting visitors and handling inquiries at reception desk
• Answering general health and dental claim questions
• Analyzing information and resolving customer inquiries
• Escalating issues as appropriate
• Follow up phone calls to clients
• Reviewing and identifying the required information from claim forms and attachments that are needed to process submissions
• Reviewing pertinent claim receipts and forms and inputting these details accurately into the claims tracking systems.
• Scan and/or distribute incoming mail and faxes
• Create and update databases
• Manage Outlook email box
• Photocopying, Faxing, Scanning and Filing
• Other miscellaneous administrative tasks.
• Living our company values of Customer View, Integrity, Partnership and Communities.

What you will bring:

• Be empathic and gain satisfaction from assisting others
• Active listening skills & focusing on the needs of clients first and foremost
• Investigating and problem solving in order to bring issues to a resolution
• Professional in your approach to work, allowing you to manage members who may have sensitive inquiries
• Well developed analytical, investigative, problem solving and decision making skills
• Excellent customer service skills
• Well developed communication skills (verbal and written); personable and professional with a positive attitude
• Ability to work independently and deal with change effectively
• Ability to multi task
• Knowledge of Group Insurance would be considered an asset
• Ability to work Monday-Friday 8:00am - 4:00pm

The base salary for this position is between $37,300-$50,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact View email address on ca.edajobs.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.