Bilingual (English/French) Junior IT/VoIP Call Centre Tech
$50k - $60k per yearLifeline, Total IT Solutions, Inc.
Job Description
Job Description
We are seeking a Bilingual (English/French) Junior IT/VoIP Call Centre Tech to join our team! You will work with our IT/VoIP project support team to support our clients across Canada and the world.
RESPONSIBILITIES:
- Manage a large number of calls in a timely and efficient manner.
- Identify customer needs.
- Research customer problems.
- Implement the correct solutions for customers.
- Use our ticketing system to track customer requests and resolutions.
- Meet targets in terms of response time and customer satisfaction.
SKILLS AND REQUIREMENTS:
- Work from our office in Vaughan, Ontario.
- Some experience providing technical support to end users in a Microsoft Enterprise environment and/or post secondary education in an IT related field.
- Must have strong verbal and written fluency in English and French.
- Ability to prioritize and multitask.
- Deadline and detail oriented.
- Strong troubleshooting and critical thinking skills.
- Must provide a clean Criminal Background Check (CRJMC).
- Genuine interest in learning telephony and Linux systems.
ASSETS (NOT REQUIRED – WE TRAIN):
- Any exposure to VoIP, SIP, or 3CX v20.
- Debian OS.
- Basic Linux command-line comfort.
- Home lab, home lab networking, or self-taught IT tinkering.
- CompTIA A+/Network+ or IT-related education.
ABOUT US:
- Our company was founded in 1997.
- We serve customers in the public and private sector, from small offices to large multi-site international corporations.
- We are Canada’s largest 3CX Phone System vendor.
TYPE OF EMPLOYMENT:
- Full Time.
SALARY RANGE:
- $50K to $60K per year, based on skills and experience.
BENEFITS:
- Healthcare Spending Account.
- Free on-site parking.
- Business casual dress code.
WORKING HOURS:
- 5 days per week, 44 hours per week.
- Rotating, scheduled additional on-call for after-hours emergencies.
- Any after-hours work is paid at a minimum of 3 hours per occurrence.
LANGUAGES:
- Strong verbal and written English skills required.
- Strong verbal and written French skills required.
POSITION LOCATION:
- In-office, in-person.
APPLICATION SCREENING:
- We use automated tools, including AI, to review and screen applications for this role.
\nCompany DescriptionOur company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations. We are Canada’s largest 3CX Phone System vendor.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations. We are Canada’s largest 3CX Phone System vendor.
$55k - $70k per year
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