Bilingual (English/French) VOIP Team Manager

Job Description

Job Description

We are seeking a Bilingual (English/French) VOIP Team Manager to lead our IT/VoIP technician team! You will manage day-to-day technical operations, coach and develop the team, and support our clients across Canada and the world.

RESPONSIBILITIES:

- Delegate tasks to the VOIP technician team and follow up on delegated work to completion.

- Supervise the team, review quality of work, and provide constructive feedback.

- Provide hands-on technical coverage for team members during vacations and absences.

- Polish, formalize, and document end-to-end phone system deployment processes.

- Work with the sales team to plan trade shows and marketing campaigns.

- Attend customer meetings as delegated by senior management.

- Receive priorities from, and report issues to, senior management.

- Expand knowledge of 3CX phone system administration.

SKILLS AND REQUIREMENTS:

- Work from our office in Vaughan, Ontario.

- Solid technical background in IT support, computer networking, or systems administration.

- Experience leading, mentoring, or coordinating a technical team (formal or informal).

- Must have strong verbal and written fluency in English and French.

- Ability to prioritize, delegate, and multitask.

- Deadline and detail oriented.

- Strong troubleshooting and critical thinking skills.

- Excellent communication and customer-facing skills.

- Must provide a clean Criminal Background Check (CRJMC).

- Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN):

- Any exposure to VoIP, SIP, or 3CX v20.

- Debian OS.

- Basic Linux command-line comfort.

- Experience writing process documentation or coordinating projects.

- CompTIA A+/Network+, ITIL, or IT-related education.

ABOUT US:

- Our company was founded in 1997.

- We serve customers in the public and private sector, from small offices to large multi-site international corporations.

- We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT:

- Full Time.

SALARY RANGE:

- $55K to $70K per year, based on skills and experience.

BENEFITS:

- Healthcare Spending Account.

- Free on-site parking.

- Business casual dress code.

WORKING HOURS:

- 5 days per week, 44 hours per week.

- Rotating, scheduled additional on-call for after-hours emergencies.

- Any after-hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES:

- Strong verbal and written English skills required.

- Strong verbal and written French skills required.

POSITION LOCATION:

- In-office, in-person.

APPLICATION SCREENING:

- We use automated tools, including AI, to review and screen applications for this role.

Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations. We are Canada’s largest 3CX Phone System vendor.

Company Description

Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations. We are Canada’s largest 3CX Phone System vendor.