AVP End User Computing

Location: Toronto/Winnipeg

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

The Role

The Assistant Vice President, End User Computing is a senior technology leader accountable for the strategy, delivery, and continuous evolution of the enterprise end‑user computing environment, ensuring secure, reliable, and high‑performing digital workplace services across the organization. This role is instrumental in shaping how employees work by modernizing devices, collaboration platforms, virtual desktop capabilities, and digital employee experience, while accelerating the adoption of automation and AI‑enabled productivity tools at scale. Reporting to the VP, Head of Infrastructure, Security & Operations, the AVP will balance operational excellence with transformation—strengthening foundational platform performance while driving innovation, simplification, and measurable improvements in productivity, user experience, and service outcomes. This is an ideal opportunity for a leader who combines deep platform expertise with strategic vision, strong execution discipline, and the ability to influence across technology and business stakeholders in a complex, highly regulated environment.

Key Responsibilities

Enterprise End User Computing Leadership

• Lead the end‑to‑end strategy, delivery, and evolution of enterprise end‑user computing services, including physical devices, virtual desktops (Citrix, Cloud PC), M365 collaboration platforms, citizen development tools, and digital employee experience capabilities.
• Ensure services are secure, resilient, performant, and aligned with enterprise service expectations, business priorities, and risk requirements.
• Provide leadership and oversight for managed service delivery, including partner performance, service accountability, and continuous improvement of operational outcomes.
• Drive standardization, automation, and cost optimization across the end‑user computing environment to improve scalability, efficiency, and service quality.

Digital Experience, Adoption & Productivity

• Lead the evolution of end‑user computing from a traditional service model to a modern, experience‑led digital workplace platform.
• Deliver measurable improvements in digital employee experience across devices, virtual desktops, and collaboration tools through data‑driven priorities and service enhancements.
• Accelerate enterprise adoption of M365, automation platforms, and AI‑enabled capabilities to enhance employee productivity and enable new ways of working.
• Establish clear success measures and reporting to monitor user experience, adoption, platform health, and business value realization.

AI‑Enabled Productivity & Transformation

• Champion the integration of AI‑enabled capabilities into core employee workflows to improve productivity, simplify work, and reduce friction.
• Partner across infrastructure, security, architecture, and business‑facing teams to identify priority opportunities and enable sustainable adoption of AI in day‑to‑day work.
• Identify, prioritize, and scale high‑impact use cases that deliver measurable value to employees and the broader organization.

Citizen Development Enablement & Governance

• Enable scalable and responsible use of citizen development platforms such as Power Platform, Blue Prism, and SharePoint to support innovation and productivity.
• Establish governance, guardrails, and operating practices that balance speed, innovation, control, and sustainability.
• Collaborate with Cybersecurity & Technology Risk and Technology Operations to ensure solutions are compliant, supportable, and aligned with enterprise standards.

Enterprise Collaboration & Stakeholder Leadership

• Partner closely with Cybersecurity & Technology Risk to embed security, governance, and compliance requirements into platform strategy and delivery.
• Collaborate with Technology Operations and adjacent infrastructure teams to ensure integrated service delivery, incident response, and operational excellence.
• Build strong relationships across technology and business stakeholders, translating platform strategy and technical decisions into clear business outcomes.

Leadership, Talent & Operating Excellence

• Lead, coach, and develop a team of approximately 15–20 engineers and specialists, building a high‑performing culture focused on accountability, collaboration, and continuous improvement.
• Set direction and priorities for the function in alignment with the Infrastructure, Security & Operations strategy and delivery model.
• Optimize the operating model by balancing internal capability, vendor partnerships, and service effectiveness to deliver sustainable results.
• Promote a culture that is user‑centric, outcome‑oriented, and committed to operational discipline, innovation, and continuous enhancement.

Required Qualifications

• Post‑secondary education or equivalent practical experience in a relevant field.
• 10–15+ years of progressive experience in enterprise end‑user computing, digital workplace, infrastructure, or platform engineering, including leadership accountability for large‑scale environments and service transformation.
• Proven experience leading the strategy and operation of critical end‑user platforms, including devices, virtual desktops, collaboration platforms, and digital employee experience services.
• Demonstrated ability to deliver secure, reliable, and high‑performing platforms, with accountability for:
  • Service availability and resilience
  • Performance and user experience
  • Cost and operational efficiency
• Experience leading enterprise transformation initiatives, including:
  • M365 and collaboration platform adoption
  • Digital employee experience (DEX) improvements
  • Automation and AI‑enabled workflow enablement
• Demonstrated ability to embed security, risk, and compliance requirements into platform strategy and service delivery in partnership with cybersecurity and technology risk teams.
• Experience leading within a hybrid delivery model, including oversight of managed service providers and accountability for performance, service outcomes, and continuous improvement.
• Strong leadership capability, including:
  • Leading and developing cross‑functional technical teams
  • Driving accountability, execution, and performance at scale
• Strong executive communication and stakeholder management skills, with the ability to influence decisions and translate technical priorities into clear business outcomes related to cost, risk, productivity, and user experience.

Preferred Qualifications

• Experience in financial services or similarly regulated industries, with exposure to:
  • Technology risk frameworks
  • Audit and compliance requirements
  • Operational resilience standards
• Deep familiarity with:
  • Microsoft 365 ecosystem, including collaboration, automation, and AI‑enabled capabilities (e.g., Copilot)
  • Virtual desktop and modern device platforms (Citrix, Cloud PC, endpoint management)
  • Digital experience monitoring and analytics tools
  • Experience enabling citizen development platforms (e.g., Power Platform, automation tools), with appropriate governance, controls, and guardrails
  • Strong vendor and partner management experience, including oversight of large‑scale managed service providers
  • Exposure to cloud and platform cost management, including optimization of licensing, infrastructure, and service delivery costs

Benefits

• Competitive base salary, performance‑weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer‑matching component.
• Competitive health and dental coverage, flexible plan for you and your family and short‑term & long‑term disability plans.
• Voluntary Defined Contribution Pension Plan.
• Paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
• Inclusive culture and diversity: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups.

IGM is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier‑free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.