Team Leader - Field Services

About the RoleThe Field Operations Team Lead is responsible for leading and coordinating Field Services personnel in the safe and effective delivery of customer and internal operations, deployments, training and trials. The role combines hands‑on technical expertise with operational leadership, including planning resources, operating and maintaining Uncrewed Vehicle Systems (UVS), resolving technical and operational issues, and supporting customer and internal business requirements. The Team Lead also coaches and develops team members while ensuring activities are delivered in accordance with safety, quality, security and operational requirements.Lead and coordinate Field Services personnel during assigned operations, deployments, training and trials.
What You’ll DoPlan and coordinate personnel, equipment, logistics and resources required to meet operational and customer requirements.
Prepare, assemble, test, configure, operate, recover and maintain UVS and associated equipment in accordance with approved technical documentation and procedures.
Operate and supervise applicable ground‑control, launcher, recovery and Ground Support Equipment (GSE).
Conduct and coordinate first‑line maintenance, fault diagnosis and authorised replacement of line replaceable units (LRUs).
Complete and supervise pre‑ and post‑operation inspections, servicing, system recovery and equipment preparation.
Prepare and handle payloads, recovery systems and pyrotechnic equipment where appropriately trained and authorised.
Maintain equipment configuration, serviceability and operational readiness between taskings.
Identify and resolve technical, logistical and operational issues within delegated authority, escalating significant concerns where required.
Deliver practical and theoretical UVS training within areas of demonstrated competence and authorisation.
Coach, mentor and support the development of UVS Operators.
Act as an operational interface with customers, communicating requirements, capabilities, constraints and operational risks.
Prepare operational reports, briefings and supporting documentation.
Support continuous improvement of operational procedures, training material and Field Services capability.
Conduct all activities in accordance with applicable safety, quality, security and environmental requirements, including ISO 9001:2015 and ISO 14001:2015.
Apply stop‑work authority where appropriate and elevate safety, technical, quality or operational concerns through approved processes.
Maintain all required qualifications, certifications, security requirements and operational competencies.
Undertake worldwide travel, potentially at short notice and for extended periods, including operations at military facilities, ranges, remote locations and aboard ships.
Work flexible hours and shift patterns, including day and night operations, as required.
What You BringSignificant experience within an operational, technical, engineering, defence, aviation, maritime or comparable safety‑sensitive environment.
Strong practical technical background involving complex equipment or operational systems.
Demonstrated experience leading or coordinating personnel during operational or technical activities.
Experience planning and delivering field operations, deployments, training or customer activities.
Experience with fault diagnosis, troubleshooting and first‑line maintenance.
Ability to work autonomously and make timely operational decisions within established procedures and delegated authority.
Strong computer and IT capability, including computer‑controlled operational systems.
Ability to interpret and apply technical documentation, operator manuals, operating procedures and safety requirements.
Working knowledge of Uncrewed Vehicle Systems and associated equipment.
Ability and willingness to undertake international travel and extended deployments.
Ability to maintain all qualifications and competencies required for assigned duties.
Drone Pilot Certificate – Advanced Operations.
Obtain and maintain sRPAS Operator Certification or equivalent applicable certification.
Engineering Technician, Engineering Technologist or equivalent technical qualification or experience.
Operational experience across aerial, surface, ground and associated UVS control systems.
Defence, military range, aviation or maritime operational experience.
Experience with electronics, communications, IT, engines, composites, payloads, launch/recovery systems or GSE.
Leadership or management qualification, or equivalent practical experience.
Project or campaign coordination experience.
Experience delivering technical or operational training.
Experience coaching or mentoring operational personnel.
Experience supporting trials, demonstrations, system integration or capability development.
Skill Requirements
Strong operational leadership and team‑coordination capability.
Strong technical and operational judgement.
Effective planning, organisational and resource‑coordination skills.
Systematic troubleshooting and problem‑solving capability.
Ability to make appropriate decisions within delegated authority.
Ability to lead personnel while remaining actively involved in technical and operational delivery.
Strong customer and stakeholder‑management skills.
Effective written and verbal communication.
Ability to deliver technical training, operational briefings and customer updates.
Ability to coach and develop less‑experienced operators.
Ability to manage competing priorities in demanding and time‑sensitive environments.
Strong attention to detail and commitment to safety, quality and security.
Ability to adapt to changing technical, customer and operational requirements.
High levels of personal accountability, integrity and reliability.
Commitment to continuous learning and development of individual and team capability.
Applicants must be legally authorized to work in Canada and meet the eligibility requirements to obtain and maintain the Government of Canada security clearance required for the position
Must be eligible for and maintain a clear background check, including criminal record screening, as required for security clearance
Able to obtain a NATO Secret Clearance
Travel Requirements
This role may require local, domestic, and/or international travel depending on business needs.
Travel may be occasional, periodic, or frequent, and may include day trips, overnight stays, or extended assignments.
Travel is typically undertaken for purposes such as customer support, site visits, field operations, training, audits, installation, testing, or business development activities.
Travel may be planned in advance or occur on short notice, depending on operational requirements.
While travelling, employees may be required to work flexible or extended hours, including adapting to different time zones.
Travel may involve working in customer sites, industrial environments, field locations, or other non-office settings.
Employees are required to maintain a valid passport and any necessary visas, security clearances, or other travel documentation relevant to assigned travel.
Travel to certain locations may require compliance with health‑related entry requirements, including vaccinations or immunizations, as mandated by applicable authorities or site requirements.
We offer a high‑performing, inclusive work environment where you can thrive, contribute meaningfully, and be your authentic self. Our people‑first culture supports your wellbeing, growth, and ability to make a real impact.
You’ll also benefit from a competitive salary and benefits package, including:
Extended health and wellness spending accounts
RRSP/TFSA matching
Access to continuous learning and development opportunities
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