Technical Support Systems Technician in Ottawa/Gatineau
1VALET
Elevate your career as a Systems Technician / Technical Support in Ottawa/Gatineau, where you will troubleshoot complex system issues across CCTV, Access Control, and Intercom systems. Engage directly with clients to deliver solutions that enhance system performance. Join our Technical Support Team to leverage your 5+ years of experience in customer support and system analysis. You will diagnose advanced technical issues, conduct root cause analyses, and ensure the effective resolution of escalated support requests. Collaborating closely with internal teams, you will drive improvements in service delivery and system reliability. Key Responsibilities:
• Act as primary contact for technical escalations
• Diagnose issues in CCTV, Access Control, and Intercom
• Conduct root cause analysis to prevent reoccurrences
• Provide guidance via phone, email, and chat
• Maintain detailed records in the ticketing system Requirements:
• 5+ years in technical support roles
• Strong knowledge of CCTV, Access Control, and Intercom
• Proficient in IP networking and system integrations
• Experience with ticketing platforms
• Bilingual in French and English Utilize your technical expertise to enhance operational support and client satisfaction as a Systems Technician in Ottawa/Gatineau.
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Vacancy posted 4 hours ago
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