Front desk/Admin Assistant

Receptionist/Administrative Assistant - Elevate Your Career at Downtown AutoGroup!
Do you thrive in a customer-focused environment? Downtown AutoGroup, is seeking a detail-oriented and enthusiastic Receptionist/Administrative Assistant to join our dynamic and fast-paced environment at one of our innovative dealerships at Downtown AutoGroup’s revolutionary Autoplex! We’re changing the way people buy cars – be a part of it! As the first point of contact for our dealership, the Receptionist/Administrative Assistant plays a key role in ensuring a smooth, professional, and positive experience for all visitors and clients. This position is perfect for someone who thrives in a fast-paced environment, loves interacting with people, and has a passion for the automotive industry.
You will be responsible for managing front-desk operations, supporting administrative functions, and providing exceptional service to customers in person and over the phone. Front Desk Management:
Greet and welcome customers, ensuring a warm and professional reception.
Answer and direct incoming calls in a courteous manner, managing multi-line phone systems.
Manage customer inquiries, schedule appointments, and direct clients to appropriate departments (sales, service, finance).
Maintain the cleanliness and organization of the reception area, ensuring it reflects the high standards of the dealership.
Administrative Support:
Provide administrative assistance to various departments, including sales, service, and finance.
Assist in maintaining customer databases, updating records, and inputting data accurately.
Handle clerical duties such as filing, photocopying, scanning, and completing licensing documentation.
Coordinate incoming and outgoing mail, packages, and deliveries.
Customer Service Excellence:
Be the dealership’s ambassador, providing customers with information about services, promotions, and vehicle inventory.
Assist with customer check-in for service appointments, ensuring a smooth hand-off to service advisors.
Monitor and follow up on customer inquiries to ensure timely and effective resolution.
Respond to email inquiries and follow up with customers regarding appointments and services.
Maintain and manage the dealership’s calendar for meetings, appointments, and test drives.
Coordinate customer service appointments, vehicle deliveries, and sales meetings.
General Office Tasks:
Handle any additional tasks or projects as requested by management.

You need these qualifications
Previous experience as a receptionist, administrative assistant, or in a customer service role.
Understanding of the importance of providing an exceptional customer experience to both internal and external customers
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
A friendly, professional demeanor with a customer-first attitude.
High school diploma or equivalent.
Have previous experience in the automotive industry.
Career Growth : We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community : Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay : Attractive salary.
Comprehensive Benefits : Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
If you're a proactive individual who enjoys interacting with customers and keeping things running smoothly, we'd love to hear from you. We'd be happy to provide reasonable accommodations to help you apply - just email us at View email address on downtownautogroup.talentnest.com us at Downtown AutoGroup in revolutionizing the automotive service experience!