Resident Support Services Manager

Resort Services Operations Manager Reports to: Director of Resort Services and Events
Job Status: Full Time, Year Round
Job Description:
The Resort Services Manager is responsible for the planning and execution of resort events, while ensuring the Village Centre Mall, and other day lodges as required, consistently meet high standards of cleanliness, presentation, and safety.
This role leads a cross-functional team supporting events and custodial operations, ensuring all activations are delivered seamlessly and that public spaces reflect the quality and experience expected at Big White. The ideal candidate is highly organized, solutions-driven, and thrives in a fast-paced, ever-changing environment.
Position Requirements/Skills:
Proven experience in event coordination or event operations
Experience leading teams in a fast-paced environment
Strong understanding of cleanliness standards, presentation, and public space management
Ability to identify and proactively manage operational and safety risks
Excellent customer service, communication, and conflict resolution skills
Self-motivated and able to work with minimal supervision
Work well within a diverse team environment
Duties and Responsibilities - Events:
Lead the planning and execution of all resort events as directed by the Director of Resort Services & Events
Develop and deliver weekly events programming to enhance the guest experience
Coordinate logistics for events including set-up, staffing, equipment, and on-site execution
Act as on-site lead for events, ensuring smooth delivery and quick resolution of any issues
Source, order, and manage event supplies, materials, and prizing in alignment with event needs and budgets
Duties & Responsibilities – Operations:
Oversee the overall cleanliness and presentation of the Village Centre Mall
Liaise with cleaning contractors to ensure standards are consistently met
Monitor and address aesthetic elements, ensuring the space remains welcoming and guest-ready
Identify, mitigate, and manage risk within public spaces, implementing best practices for safety and compliance
Coordinate minor maintenance and repairs as required
Source and order operational supplies to support custodial needs, seasonal décor, and overall building presentation
Duties & Responsibilities – Team Leadership:
Hire, onboard, schedule, and manage Resort Services team members
Lead daily operations with a focus on accountability, efficiency, and customer service
Manage bi-weekly payroll and staff scheduling

Physical Demands:
Must be able to sit and stand extended periods during events
Capable of lifting and carrying event materials and supplies
Must be able to kneel, bend, and perform physical tasks as required
Comfortable working both indoors and outdoors in varying conditions

Location: Big White Ski Resort
Salary: $60,000 - $70,000 based on experience