Distribution & Client Services Coordinator

Job Responsibility:

COMPANY PROFILE:

The Central Okanagan Food Bank is located in the BC interior and serves the communities of Kelowna and West Kelowna. We serve over 10,000 individuals per month, 44% are children under the age of 15 and another 19% are seniors on a fixed income. Additionally, we provide surplus food to 40-50 local non-profit organizations in the area and across the southern BC interior. Our impact continues to grow.

JOB SUMMARY:

The Central Okanagan Food Bank is the heart of food insecurity support in the community. From here, a tight knit group of volunteers and staff build, sort, and distribute food hampers to those who need support. The COFB has seen rapid growth and we need a dynamic, interpersonally gifted leader who can help us meet the increased demand while expanding client focused processes and systems.

TYPICAL DUTIES AND RESPONSIBILITIES:

1. Equipping staff with the tools and knowledge they need to be successful.

2. Monitoring data management systems.

3. Working with the Warehouse Coordinator to ensure sufficient re-stocking.

4. Work closely with the Volunteer & Engagement Coordinator about daily operational issues.

5. Ensuring successful off-site distribution at satellite locations.

6. Oversee client registrations are handled in a timely manner and all clients are treated in a professional manner.

7. Ensure excellent client support during hamper distribution.

8. Ordering food from various retail partners.

QUALIFICATIONS:

Skills and Abilities:

· Demonstrates concern for Clients and issues of poverty, and food security.

· Exhibits excellent interpersonal and communication skills, both verbal and written in addition to excellent listening skills.

· Exhibits strong organizational and time management skills: ability to prioritize and manage multiple tasks.

· Ability to exercise good judgement, problem solving, critical thinking and flexibility in response to changing situations and needs

· Demonstrates proficiency in Link2Feed, and Microsoft Office including Word, Excel, and Outlook programs.

· Ability to work effectively independently and as a team.

· Knowledge, experience, and willingness to learn about Food Bank operations.

· Demonstrated ability to effectively introduce and follow change that is consistent with the vision, purpose, and operating principles of the Central Okanagan Food Bank

· Basic Food Safety knowledge

· Good physical fitness

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person