IT Operation Specialist H/F (IT)

Come Build Your Career at Aecon!
As a Canadian leader in infrastructure development Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation at the forefront of transformational change in transportation and energy and partnering every day to build connect power and strengthen our communities.

At Aecon you can count on:
Safety Always. Our number one core value. If we cant do it safely we dont do it at all.
Integrity. We lead by example with humility and courage.
Accountability. Were passionate about delivering on our commitments.
Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose and our people are at the heart of everything we do. So we invest in our people just like they invest in us!

At Aecon we:
Ensure you and your family receive the services needed to support your mental emotional and physical well-being.
Believe in helping you build your career through our Aecon University and Leadership Programs.
Are committed to supporting and investing in inclusive work environments through initiatives like Equity Diversity & Inclusion training our Aecon Women in Trades and Aecon Diversity in Trades programs and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction .With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement driven by the diversity expertise and teamwork of our people. Were always searching the globe for innovative collaborative minds to join our best-in-class Aecon community!

What is the Opportunity:
Reporting to the Manager IT Operations the IT Operations Specialist is responsible for day-to-day operational IT support requests and project setup support for all corporate and branch offices job sites networks.

What Youll Do Here:
Support corporate key branch offices and job sites as assigned
Provide remote and in person IT support to all end users as needed day-to-day
Setup and deployment of equipment making CMDB updates as necessary
Design and manage job site setups engaging other internal teams and vendors as necessary
Creating and managing diagrams for cabling and workstation requirements meeting room equipment etc
Manage office support and job sites throughout their entire lifecycle from site mobilization to site demobilization
Oversee proper reclaim and decommissioning of IT equipment
Supporting Aecons joint venture projects as necessary
Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
Participate in the creation of estimates for all new project job sites
Follow and support Aecons IT policies procedures and guidelines

What You Bring to the Team:
Degree or diploma related to Information Services or equivalent work experience
Demonstrable experience with and training on multiple technologies including (but not limited to) HP Cisco Juniper Lenovo and Apple hardware and software
Familiarity with ITIL is considered an asset
Strong knowledge of Windows 11 and Microsoft products including 365 suite Teams Windows App Intune
Experience with setup deployment and support/management of large printer fleets
Experience with setup deployment and support of meeting room/video conference technology
Experience with Incident Management Problem Management Knowledge Management Change Management and Service Level Management and ITSM tools (BMC)
Ability to clearly communicate technical concepts to non-technical people
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Multitasking skills to work in a fast-paced environment
Ability to recognize analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

Aecon fosters diversity inclusion and belonging within and across our organization. We welcome all to apply including women visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA) and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations appropriate accommodations will be provided upon request throughout the interview and hiring process.
Required Experience:
Junior IC