Account Representative (H/F) - Temps complet

Job Responsibility:
The Accounts Specialist responsibilities include (but are not limited to) staff scheduling and coordinating, plan, implement, assign and direct work and execute services at new sites, work closely with management team to set and/or implement policies, procedures and systems and to follow.
Accounts Specialist should demonstrate excellent critical thinking and problem solving skills, be deadline-oriented, have strong computer skills, excellent communication skills, excellent organization skills, strong time management skills, be deadline-oriented, poses effective leadership skills to ensure the timely completion of staffs' janitorial duties, and flexibility (must be available to answer calls after hours).
Accounts Specialist Responsibilities:
Coordinate schedules A's for staff to ensure client expectations are being met and GMT service standards are maintained
Communicate with customers on the status of their sites and update them on inspections
Upsell or cross-sell services to temporary and existing customers
Notify management of site/client concerns, crew issues, new locations etc.
Investigate situations with service delivery with an interest to identifying ways to address inefficiencies and prevent future issues
Ensure quality control processes are followed and/or updated as needed
Track all training requirements for each client site and coordinate with key Supervisors to ensure completed and updated
Track and invoice all one-off client sites
Schedule, track and invoice for temporary and existing client sites
Occasional support for onsite training of new staff
Coordinate all administrative, training and scheduling details for a new client implementation
Coordinate and track inspections
Customer service and customer relationship management
Entering of new clients into Quickbooks
Entering of new clients into Zoho
Ordering of supplies for client sites
Invoicing of temporary coverages as well as unit cleans
Send out monthly GMT newsletters to employees
Job Type: Full-time
Schedule:
Day shift
Monday to Friday
Weekends as needed
Education:
~ Bachelor's Degree (preferred)

Experience:
~ B2B sales: 1 year (preferred)

Language:
~ English (preferred)

Ability to Commute:
~ Mississauga, ON L4W 4N5 (required)

Ability to Relocate:
~ Mississauga, ON L4W 4N5: Relocate before starting work (required)

Work Location: In person