Operation Officer, Safety

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. We’re looking for an Operations Manager in Nanaimo who oversees and grows the operations of the Westerra Equipment branch in Nanaimo and Victoria. You will work closely with the local teams to manage performance, advise and pitch in to support high levels of customer experience and generate profitable revenue growth in service, parts, and rentals.
Manage all aspects of business operations In Nanaimo and Victoria (includes service, parts and rentals).
Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
Actively promote and instill customer focus throughout all departments and branches.
Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
Some travel to local branches and to the US may be required.
Ability to understand business financials and levers for improvement.
Ability to build relationships, meet and exceed customer expectations.
Ability to travel across Canada and or abroad, as required.
Training, Education and Experience:
Previous experience and success in delivering results as an Operations Manager.
Post-secondary education in a relevant field.

We offer a competitive salary, plus performance incentives, a green vehicle rebate, and a flexible, community-driven workplace where your career can thrive.
Enjoy access to professional development, health & wellness benefits, paid training, and a team that always has your back.
Work for a company that’s invested in the future—with advanced CRM/ERP systems, comprehensive training programs, and sustainability at its core.
Build trust – with customers and each other.
Be customer-focused – “wow” customers so they become raving fans.
Support community – care for our people, our community and our planet.
We will manage your data confidentially and will not use it for any other purpose.