RECRUITER (TEMP)

Hiring Location This is a remote position. Phorest powers 11,000 hair and beauty salons and medi-spas using our software across the globe. You will join a group of highly motivated individuals, to help us grow Phorest faster.

As an Onboarding Specialist at Phorest , you’ll be at the heart of one of the most important moments in our customer journey — the very beginning.

We’re growing our team and hiring multiple Onboarding Specialists over the coming year , making this an exciting time to join. Your goal isn’t just to get them live — it’s to set them up for long-term success and turn them into confident, thriving Phorest advocates.

You’ll join a collaborative, supportive team that celebrates wins together and genuinely cares about helping customers succeed.

Help salon owners quickly understand and realise the value of Phorest — from core setup to advanced features.

Design and deliver onboarding plans tailored to each business, including education through Phorest Academy, instructor-led training, and strategic guidance.

Drive strong product adoption across key features such as PhorestPay, Online Store, and Online Reputation.

Lead “Graduation” conversations with salon owners, showcasing the impact Phorest is already delivering before they transition to our Grow team.

Forecast your monthly pipeline with your Team Lead and ensure your accounts successfully go live within agreed timelines.

You have 3–5 years of experience in a client-facing role (onboarding, customer success, training, or similar).

Experience in the salon, beauty, or wellness industry — or with scheduling/software platforms — is a strong advantage.

You’re highly organised and thrive managing multiple customers and priorities at once.

You’re naturally customer-centric and genuinely enjoy helping businesses succeed.

You ask thoughtful questions, uncover real needs, and can confidently navigate complex customer requirements.

You bring strong empathy, resilience, and emotional intelligence to your work.

Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

We like to have fun, build camaraderie through regular social events.

We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We'd love to have a chat and see if you could be a great fit.