Dealer Services Consultant
$55k - $70k per yearPeak Performance
Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Now, we are looking for a new Dealer Service Specialist to join our team.
As a Dealer Services Specialist , you will play a central role in supporting our dealer network and ensuring every order and service interaction runs smoothly. You’ll manage the full dealer order and service lifecycle — from order processing and changes to issue resolution and service coordination — ensuring everything is handled accurately, efficiently, and on time. Acting as the key operational link between our dealers and internal teams, you'll help drive strong OTIF (On‑Time In‑Full) performance and maintain the high service standards our partners rely on. In this role, you’ll resolve dealer inquiries, streamline processes, and continuously look for ways to improve how we deliver service.
Manage the end-to-end dealer order and service lifecycle, including order entry, order changes, returns, claims, and service requests, ensuring accurate processing, timely fulfilment, and proactive communication to support strong OTIF performance and dealer satisfaction
Act as the primary operational point of contact for dealers, responding to inquiries related to orders, deliveries, availability, invoicing, and service issues to ensure a smooth and consistent dealer experience
Coordinate with supply chain, planning, and logistics to support dealer demand, manage allocations, and help align product availability with business priorities.
Partner with the dealer sales team to support pricing, product availability, promotions, order documents, and other operational needs that enables efficient dealer selling and execution.
Ensure accuracy, consistency and reliability of dealer, order, pricing, and service data in ERP and related systems, while troubleshooting and resolving any data or system issues together with internal teams.
Maintain accurate dealer sales and service data, generate regular operational and service reports, and support performance tracking related to OTIF, order accuracy, and service levels.
Excellent planning, coordination, and execution skills
Customer‑first mindset with the ability to manage expectations and build trust
Proven commercial acumen and ability to support sales-driven priorities
Continuous improvement mindset, capable of streamlining processes and driving operational efficiency
Experience with EDI processes
You are proactive and comfortable communicating via phone & email
You demonstrate attention to detail, including accurate data entry skills
You are proficient in Microsoft Office with intermediate level in Excel
High Aptitude in SAP platform.
Experience or Passion in the Sports and Outdoor industry is preferable
You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. At Peak Performance, you get the best of both worlds.
A reasonable estimate of the pay range is $55,000 to $70,000 per annum at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
$18.4 per hour
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