Front Desk Reception Agent (Permanent Full Time)

Tony Graham Automotive Group
Receptionist
299 W Hunt Club Rd, Ottawa Ontario, K2E 1A6 - On-Site
Full-Time
The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. Answer all telephone inquiries in a friendly, courteous manner, directing caller to appropriate receiver. Assist customers (both by phone and physically at the reception counter) by having their request directed to the appropriate person. Complete administrative tasks. Interchange job positions between receptionist and hostess when required.
You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:
Staff discounts on new/used car sales and parts and service rates
Employees can purchase parts on behalf of their family members and obtain the employee discount
Reasons why you'll enjoy working with Tony Graham Automotive Group
Paid Training/Professional development opportunities
Arrive with time allowed for exchange of information from Managers on shift about events or situations affecting upcoming shift (i.e. shift changes, who is in or out and expected time of return, scheduled appointments or expected customer calls, tasks that may need completion or assistance in completion, etc.).
To present yourself in a respectable manner, greet customer's appropriately and willingly with a smile.
Page or direct calls to voice mail if individual is not available or take a message as per customer request.
Must be made aware of the names of all employees, and keep up to date as to the shifts and schedules of employees in order to direct calls.
Remain organized so as to be able to inform others (callers or other managers or employees) of staff and/or shift changes, absences, etc.
Reduce the amount of time customers are on hold by answering calls in a timely and efficient manner. Record in the New Car Register, all incoming inventory vehicles as they arrive from the Prep Shop. Make file folders for all information, this will arrive for each vehicle, and then give to the inventory clerk.
Record all sold vehicle customer information in the New Car Register.
Report to management any circumstance or condition that compromises the integrity or safety of the dealership, personnel, or customers.
Show common courtesy to all customers and dealership personnel.
Produce quality work that evidences pride of workmanship. Language
Fluent in English, oral and written
Bilingualism, an asset
Previous switchboard, typing and data entry experience

Effective communication skills are required to deal with Managers, customers, and other dealership personnel on a regular basis
Good Pronounced Telephone Voice
Friendly and pleasant disposition, including willing and able to smile warmly to all customers being greeted or assisted
Ability to work in a fast-paced environment and work on several projects simultaneously ensuring attention to detail
Monday - Friday: 10:00am-6:00pm
18.00 per hour
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site parking
Day shift
Monday to Friday
Ability to commute/relocate:
~ Ottawa, ON: reliably commute or plan to relocate before starting work (required)